How To Fix CRM_SERV_CONT000 - Contract check for item &1 returned an error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SERV_CONT - Services for Service Contracts

• Message number: 000

• Message text: Contract check for item &1 returned an error

What causes this issue?

You have performed an object switch in a service process that is already
assigned to a service contract. The new object does not, however exist
in the assigned contract &V2&, item &V3&.

System Response

The contract check has returned an error.

How to fix this error?

You can reverse your change or perform the contract selection again, in
which you execute the selection using the actions linked to this
message.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SERV_CONT000 - Contract check for item &1 returned an error ?

  The SAP error message "CRM_SERV_CONT000 Contract check for item &1 returned an error" typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the contract associated with a service or sales order item. This error can arise due to various reasons, and understanding the cause is crucial for resolving it.
  Possible Causes:
  
  Invalid Contract: The contract referenced in the transaction may not be valid or may have expired.
  Contract Item Issues: The specific item in the contract may not be valid for the transaction being processed.
  Contract Status: The contract may be in a status that does not allow for further processing (e.g., blocked, inactive).
  Data Inconsistencies: There may be inconsistencies in the data between the contract and the transaction, such as pricing or terms.
  Authorization Issues: The user may not have the necessary authorizations to access or process the contract.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the business processes.
  
  Solutions:
  
  Check Contract Validity: Verify that the contract is active and has not expired. You can do this by checking the contract details in the CRM system.
  Review Contract Items: Ensure that the item referenced in the error message is valid and included in the contract. Check for any discrepancies in item numbers or descriptions.
  Check Contract Status: Look at the status of the contract to ensure it is not blocked or inactive. If it is, you may need to reactivate or unblock it.
  Data Consistency Check: Review the data in both the contract and the transaction to ensure they match. Look for any discrepancies in pricing, terms, or conditions.
  Authorization Check: Ensure that the user has the necessary permissions to access and process the contract. If not, contact your system administrator to adjust the authorizations.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to ensure that the CRM settings are correctly aligned with your business processes.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to view and manage contracts and orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common errors.
  Debugging: If you have access to debugging tools, you can analyze the program flow to identify where the error is occurring.
  Documentation: Refer to SAP documentation for CRM contract management for more detailed information on contract processing and error handling.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal IT team for further assistance.