How To Fix CRM_SC004 - Subscriptions still exist for BDOC type BUS_TRANS_ITM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SC - Messages for Maintenance/Query Scenario Table

• Message number: 004

• Message text: Subscriptions still exist for BDOC type BUS_TRANS_ITM

What causes this issue?

You have not set the <ZK>Extended Order Management active</> flag.
However, subscriptions for the BUS_TRANS_ITM BDoc type are still
available. These subscriptions ensure distribution of orders in
different fulfilment systems, and should therefore only be available in
the <DS:GLOS.BDAC7D08B7D40E44959FC2B2334FD2CA>Extended Order Management
</> scenario.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete subscriptions via the Middleware administration console, or set
the <ZK>Extended Order Management active</> flag.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SC004 - Subscriptions still exist for BDOC type BUS_TRANS_ITM ?

  The SAP error message CRM_SC004 indicates that there are still existing subscriptions for the BDOC (Business Document) type BUS_TRANS_ITM. This typically occurs when you are trying to delete or modify a business transaction item in the SAP CRM system, but there are still active subscriptions that reference this BDOC type.
  Cause:
  
  Active Subscriptions: The primary cause of this error is that there are active subscriptions in the system that are linked to the BUS_TRANS_ITM BDOC type. These subscriptions may be related to data replication or synchronization processes.
  Data Consistency: The system prevents the deletion or modification of the BDOC type to maintain data consistency and integrity, as other processes may rely on the data.
  
  Solution:
  To resolve the CRM_SC004 error, you can follow these steps:
  
  
  Identify Active Subscriptions:
  
  Use transaction code CRMD_ORDER or CRMD_ORDERADM_H to check for any active subscriptions related to the BUS_TRANS_ITM BDOC type.
  You can also use transaction SMQ1 (for outbound queues) or SMQ2 (for inbound queues) to check for any queued messages that might be related to the BDOC.
  
  
  
  Delete or Deactivate Subscriptions:
  
  If you find any active subscriptions that are no longer needed, you can delete or deactivate them. This can typically be done through the relevant transaction or by using the appropriate function module.
  Ensure that you have the necessary authorizations to perform these actions.
  
  
  
  Check for Replication Settings:
  
  Review the replication settings in the SAP CRM system to ensure that there are no unintended subscriptions that are still active.
  You can check the settings in transaction R3AR2 or R3AR3 for replication.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific error message for additional guidance and best practices.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  BDOC Types: BDOC types are used in SAP CRM for data exchange between different components and systems. Understanding the role of BDOC types in your system can help in troubleshooting.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, SMQ1, SMQ2, and others that may help in monitoring and managing subscriptions.
  Data Replication: Understanding how data replication works in SAP CRM can provide insights into why certain subscriptions exist and how to manage them effectively.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_SC004 error message.