How To Fix CRM_SC002 - If the EOM scenario is active, APO cannot be used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SC - Messages for Maintenance/Query Scenario Table

• Message number: 002

• Message text: If the EOM scenario is active, APO cannot be used

What causes this issue?

You have set the <ZK>Extended Order Management active</> flag. In this
case, the SAP APO System cannot be used. However, an RFC destination is
entered in Middleware parameters for the SAP APO System.

System Response

You cannot activate the <ZK>Extended Order Management</> scenario.

How to fix this error?

In the SAP Easy Access Menu, select <ZK>Middleware -> Administration ->
Define Middleware Parameters</>. Delete the destination in the line with
the CRMAPOATP key in the <ZK>Paramval</> column.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SC002 - If the EOM scenario is active, APO cannot be used ?

  The SAP error message CRM_SC002 indicates that there is a conflict between the use of the Advanced Planning and Optimization (APO) module and the End-of-Month (EOM) scenario in the SAP Customer Relationship Management (CRM) system. This error typically arises when the EOM scenario is active, which restricts the use of APO functionalities.
  Cause:
  The primary cause of this error is that the EOM scenario is designed to lock certain processes and data to ensure that end-of-month financial and operational reporting is accurate. When this scenario is active, it prevents the use of APO functionalities that may alter or interfere with the data being processed for the end of the month.
  Solution:
  To resolve the CRM_SC002 error, you can consider the following steps:
  
  
  Deactivate the EOM Scenario: If it is feasible and does not conflict with your business processes, you can deactivate the EOM scenario temporarily to allow the use of APO functionalities. This can typically be done in the configuration settings of the CRM system.
  
  
  Check APO Settings: Ensure that the APO settings are correctly configured and that they align with the current business processes. If APO is not required during the EOM period, you may want to adjust the planning settings accordingly.
  
  
  Consult Documentation: Review the SAP documentation related to the EOM scenario and APO integration. This can provide insights into best practices and any specific configurations that may be necessary.
  
  
  Coordinate with Stakeholders: If the EOM scenario is critical for your operations, coordinate with relevant stakeholders (e.g., finance, operations) to determine the best approach to manage the conflict between EOM and APO.
  
  
  SAP Support: If the issue persists or if you need further assistance, consider reaching out to SAP support for guidance tailored to your specific system configuration and business requirements.
  
  
  Related Information:
  
  EOM Scenario: The End-of-Month scenario is a process in SAP that ensures that all transactions and data are finalized for the month, allowing for accurate reporting and analysis.
  APO Module: Advanced Planning and Optimization is a module in SAP that helps organizations with supply chain planning, including demand planning, supply network planning, and production planning.
  Configuration Settings: The settings for both EOM and APO can typically be found in the SAP Customizing Implementation Guide (IMG) under the relevant modules.
  
  By following these steps, you should be able to address the CRM_SC002 error and ensure that your SAP system operates smoothly during the EOM period while still leveraging APO functionalities when needed.