How To Fix CRM_SBRN020 - Navigation to this text object is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SBRN - Text Replacement Tool

• Message number: 020

• Message text: Navigation to this text object is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SBRN020 - Navigation to this text object is not supported ?

  The SAP error message CRM_SBRN020 ("Navigation to this text object is not supported") typically occurs in the SAP Customer Relationship Management (CRM) module when there is an attempt to navigate to a text object that is not available or not supported in the current context. This can happen for various reasons, including configuration issues, missing text objects, or incorrect navigation paths.
  Causes:
  
  Missing Text Object: The text object you are trying to access may not exist in the system or is not defined for the specific business object.
  Incorrect Configuration: The configuration settings for the text objects may not be set up correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the text object.
  System Bugs: There may be bugs or inconsistencies in the SAP system that prevent navigation to certain text objects.
  
  Solutions:
  
  
  Check Text Object Configuration:
  
  Verify that the text object you are trying to access is correctly defined in the system. You can do this by checking the relevant customizing settings in the SAP system.
  Use transaction codes like SE11 (Data Dictionary) or SE78 (SAP ArchiveLink) to check if the text object exists.
  
  
  
  Review Navigation Paths:
  
  Ensure that the navigation path you are using is correct and supported. Sometimes, the navigation might be restricted based on the context or the specific business object.
  
  
  
  Authorization Check:
  
  Check if the user has the necessary authorizations to access the text object. You can do this by reviewing the user's roles and authorizations in transaction PFCG.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that might address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  
  
  
  System Update:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as this can resolve bugs that may cause such errors.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps to reproduce it.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE78, PFCG, and SNOTE for checking configurations, authorizations, and SAP Notes.
  Documentation: Review SAP documentation related to text objects and CRM navigation to understand the expected behavior and configurations.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the CRM_SBRN020 error in your SAP system.