How To Fix CRM_SC005 - Cross-system lock has to be deactivated in the EOM scenario

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SC - Messages for Maintenance/Query Scenario Table

• Message number: 005

• Message text: Cross-system lock has to be deactivated in the EOM scenario

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SC005 - Cross-system lock has to be deactivated in the EOM scenario ?

  The SAP error message CRM_SC005, which states "Cross-system lock has to be deactivated in the EOM scenario," typically occurs in the context of SAP CRM (Customer Relationship Management) when there are issues related to cross-system locks during the execution of an End-of-Month (EOM) process. This error can arise when the system is trying to perform operations that are blocked due to existing locks in a distributed environment.
  Cause:
  
  Cross-System Locking: The error indicates that there is a cross-system lock that is preventing the execution of certain processes. This can happen when multiple systems (e.g., SAP CRM and SAP ERP) are trying to access the same data simultaneously, leading to a conflict.
  EOM Processing: During the End-of-Month processing, various transactions and data updates occur, which may require exclusive access to certain records. If another system has locked these records, the EOM process cannot proceed.
  Configuration Issues: There may be configuration settings in the system that enforce cross-system locking, which may not be suitable for the current EOM scenario.
  
  Solution:
  
  Deactivate Cross-System Locking: If the cross-system lock is not necessary for your EOM scenario, you can deactivate it. This can typically be done in the configuration settings of the SAP system. You may need to consult with your SAP Basis or system administrator to make these changes.
  
  Navigate to the relevant configuration settings in the SAP system (usually found in transaction SPRO) and look for options related to cross-system locking or EOM processing.
  
  
  Check for Existing Locks: Use transaction SM12 to check for existing locks in the system. If you find locks that are no longer needed, you can delete them (if you have the necessary authorizations).
  Coordinate with Other Systems: If you are working in a landscape with multiple systems, ensure that the processes are coordinated to avoid conflicts. This may involve scheduling EOM processes at different times or ensuring that systems are not trying to access the same data simultaneously.
  Review Documentation: Check SAP Notes and documentation related to CRM and EOM processing for any specific recommendations or updates that may address this issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may provide additional insights or patches related to this error.
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (for lock entries), SM21 (for system logs), and ST22 (for dumps) to diagnose and troubleshoot issues.
  System Configuration: Review the configuration settings for both CRM and any connected systems (like SAP ERP) to ensure they are aligned and do not conflict during EOM processing.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.