How To Fix CRM_SALES403 - Customer group &1 is not available; enter a valid customer group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES - Output for Sales Set

• Message number: 403

• Message text: Customer group &1 is not available; enter a valid customer group

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES403 - Customer group &1 is not available; enter a valid customer group ?

  The SAP error message CRM_SALES403 indicates that the customer group you are trying to use is not available in the system. This typically occurs when you are entering a customer group in a transaction related to sales or customer management, and the specified group does not exist in the database.
  Cause:
  
  Non-Existent Customer Group: The customer group you are trying to enter does not exist in the system.
  Incorrect Configuration: The customer group may not have been configured properly in the system.
  Authorization Issues: You may not have the necessary authorizations to view or use the specified customer group.
  Data Migration Issues: If data was migrated from another system, the customer group may not have been transferred correctly.
  
  Solution:
  
  
  Check Customer Group: Verify that the customer group you are trying to enter is correct. You can do this by checking the list of available customer groups in the system.
  
  Navigate to the relevant configuration area (e.g., SPRO) and check under Sales and Distribution or Customer Relationship Management settings.
  
  
  
  Create or Modify Customer Group: If the customer group does not exist, you may need to create it.
  
  Go to the relevant transaction (e.g., OVK1 for creating customer groups in SD) and create the new customer group.
  
  
  
  Check Authorizations: Ensure that you have the necessary authorizations to access and use the customer group.
  
  Consult with your SAP security team if you suspect authorization issues.
  
  
  
  Data Consistency Check: If the customer group should exist but is not found, perform a data consistency check to ensure that all necessary data has been migrated or configured correctly.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more detailed information on customer groups and their configuration.
  
  
  Related Information:
  
  Transaction Codes: 
  
  OVK1 - Create Customer Group
  OVK2 - Change Customer Group
  OVK3 - Display Customer Group
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to customer groups.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_SALES403 and successfully enter a valid customer group in your SAP system.