Message type: E = Error
Message class: CRM_SALES - Output for Sales Set
Message number: 401
Message text: Customer group &1 is not available; enter a valid customer group
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CRM_SALES401
- Customer group &1 is not available; enter a valid customer group ?The SAP error message CRM_SALES401 indicates that the customer group you are trying to use is not available in the system. This typically occurs when you are entering a customer group in a transaction related to sales or customer management, and the specified group does not exist in the system.
Cause: Non-Existent Customer Group: The customer group you are trying to enter does not exist in the system. Incorrect Configuration: The customer group may not have been configured properly in the system. Authorization Issues: You may not have the necessary authorizations to view or use the specified customer group. Data Migration Issues: If data was migrated from another system, the customer group may not have been transferred correctly.
Solution: Check Customer Group: Verify that the customer group you are trying to enter is indeed valid. You can do this by navigating to the relevant configuration or master data area in SAP. Use transaction code OVK1 (for Sales Area)
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