How To Fix CRM_SALES401 - Customer group &1 is not available; enter a valid customer group

CRM_SALES401 - Overview

• Message type: E = Error

• Message class: CRM_SALES - Output for Sales Set

• Message number: 401

• Message text: Customer group &1 is not available; enter a valid customer group

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES401 - Customer group &1 is not available; enter a valid customer group ?

  The SAP error message CRM_SALES401 indicates that the customer group you are trying to use is not available in the system. This typically occurs when you are entering a customer group in a transaction related to sales or customer management, and the specified group does not exist in the system.
  
  Cause:
  
  Non-Existent Customer Group: The customer group you are trying to enter does not exist in the system.
  Incorrect Configuration: The customer group may not have been configured properly in the system.
  Authorization Issues: You may not have the necessary authorizations to view or use the specified customer group.
  Data Migration Issues: If data was migrated from another system, the customer group may not have been transferred correctly.
  
  
  Solution:
  
  
  Check Customer Group: Verify that the customer group you are trying to enter is indeed valid. You can do this by navigating to the relevant configuration or master data area in SAP.
  
  Use transaction code OVK1 (for Sales Area)