How To Fix CRM_SALES402 - No desciption exists for customer group 1 &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES - Output for Sales Set

• Message number: 402

• Message text: No desciption exists for customer group 1 &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES402 - No desciption exists for customer group 1 &1 ?

  The SAP error message CRM_SALES402 indicates that there is no description available for the specified customer group in the system. This typically occurs in the context of sales order processing or when trying to access customer-related data in the SAP CRM module.
  Cause:
  
  Missing Description: The customer group (in this case, "1 & 1") does not have a corresponding description in the system. This could be due to data not being maintained or an incorrect configuration.
  Incorrect Customer Group: The customer group code may be incorrectly entered or does not exist in the system.
  Data Migration Issues: If data was migrated from another system, some entries may not have been properly transferred, leading to missing descriptions.
  
  Solution:
  
  
  Check Customer Group Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object).
  Navigate to Sales and Distribution > Master Data > Customer Master > Customer Groups.
  Verify if the customer group "1 & 1" exists and check if a description is maintained for it.
  
  
  
  Maintain Description:
  
  If the customer group exists but lacks a description, you can add it by selecting the customer group and entering the appropriate description.
  
  
  
  Verify Customer Master Data:
  
  Check the customer master data to ensure that the customer is assigned to the correct customer group.
  Use transaction code XD03 (Display Customer) to view the customer details.
  
  
  
  Check for Data Migration Issues:
  
  If the system was recently migrated, review the migration logs to identify any issues related to customer group data.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SPRO: For configuration settings.
  XD03: To display customer master data.
  
  
  Documentation: Refer to SAP Help documentation for detailed information on customer groups and their configuration.
  User Roles: Ensure that you have the necessary authorizations to view and edit customer group settings.
  
  By following these steps, you should be able to resolve the CRM_SALES402 error and ensure that the customer group has the necessary description in the system.