How To Fix CRM_SALES404 - No description exists for customer group 2 &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES - Output for Sales Set

• Message number: 404

• Message text: No description exists for customer group 2 &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES404 - No description exists for customer group 2 &1 ?

  The SAP error message CRM_SALES404 indicating "No description exists for customer group 2 &1" typically arises in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a description for a specified customer group. This can occur during various processes, such as sales order creation, reporting, or data retrieval.
  Cause:
  
  Missing Data: The customer group specified in the transaction does not have a corresponding description in the system. This could be due to data not being maintained or incorrectly configured.
  Configuration Issues: The customer group may not be properly set up in the system, or it may have been deleted or deactivated.
  Master Data Issues: The customer master data may not be complete or may have inconsistencies, leading to the absence of a description for the customer group.
  
  Solution:
  
  
  Check Customer Group Configuration:
  
  Navigate to the configuration settings for customer groups in SAP (usually found in the SPRO transaction under Sales and Distribution or CRM settings).
  Ensure that the customer group in question is defined and has a valid description.
  
  
  
  Maintain Customer Group Descriptions:
  
  If the customer group exists but lacks a description, you can add or update the description in the relevant configuration area.
  Use transaction codes like OVK1 (for Sales Area Data) or XD02 (to change customer master data) to maintain the necessary information.
  
  
  
  Review Customer Master Data:
  
  Check the customer master records to ensure that the customer group is correctly assigned and that all required fields are filled out.
  Use transaction XD03 to display customer master data and verify the customer group assignment.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports to identify any discrepancies in the customer master data or configuration settings.
  
  
  
  Transport Requests:
  
  If the issue arose after a recent transport of configuration or master data, ensure that all necessary objects were included in the transport request.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, XD01, XD02, XD03, and OVK1 for managing customer groups and master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for specific notes that might address this error.
  Documentation: Review SAP documentation or help files related to customer groups and master data management for additional guidance.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in CRM or Sales and Distribution modules.