How To Fix CRM_SALES405 - Customer group 3 &1 is not available; enter a valid customer group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_SALES - Output for Sales Set

• Message number: 405

• Message text: Customer group 3 &1 is not available; enter a valid customer group

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_SALES405 - Customer group 3 &1 is not available; enter a valid customer group ?

  The SAP error message CRM_SALES405 indicates that the customer group specified in the transaction is not available or does not exist in the system. This error typically occurs in the context of sales order processing or customer master data management within the SAP CRM module.
  Cause:
  
  Invalid Customer Group: The customer group you are trying to use (in this case, "3 &1") is not defined in the system.
  Configuration Issues: The customer group may not be properly configured in the system, or it may have been deleted or deactivated.
  Data Entry Error: There may be a typographical error in the customer group field, leading to the system not recognizing it.
  Authorization Issues: The user may not have the necessary authorizations to access the specified customer group.
  
  Solution:
  
  
  Check Customer Group Configuration:
  
  Go to the transaction code OVK1 (for customer groups) or SPRO (to access the configuration menu).
  Navigate to Sales and Distribution > Master Data > Business Partners > Customer > Define Customer Groups.
  Verify if the customer group "3 &1" exists. If it does not, you may need to create it or use a valid existing customer group.
  
  
  
  Correct Data Entry:
  
  Double-check the entry for the customer group in the transaction. Ensure there are no typographical errors or unnecessary spaces.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access and use the specified customer group. This may involve checking user roles and permissions.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VD03 (Display Customer), VD02 (Change Customer), and VA01 (Create Sales Order) to navigate customer data and sales orders.
  SAP Notes: Check SAP Notes for any updates or patches related to this error message. You can search for CRM_SALES405 in the SAP Support Portal.
  Documentation: Review SAP documentation on customer master data and sales order processing for best practices and guidelines.
  
  By following these steps, you should be able to resolve the error and proceed with your transaction.