How To Fix CRM_ROUTING_GROUP406 - Destination for HR system not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 406

• Message text: Destination for HR system not found

What causes this issue?

Because the destination for the HR system could not be found, the
program can't continue with the functionality.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP406 - Destination for HR system not found ?

  The SAP error message "CRM_ROUTING_GROUP406 Destination for HR system not found" typically indicates that the system is unable to find a defined destination for the HR (Human Resources) system in the context of the SAP Customer Relationship Management (CRM) system. This can occur in scenarios where the CRM system is trying to communicate with an HR system, such as SAP ERP or SAP SuccessFactors, but the necessary configuration is missing or incorrect.
  Causes:
  
  Missing RFC Destination: The RFC (Remote Function Call) destination for the HR system is not defined in the SAP system.
  Incorrect Configuration: The existing RFC destination may be incorrectly configured, leading to connection issues.
  Network Issues: There may be network connectivity issues preventing the CRM system from reaching the HR system.
  Authorization Issues: The user or service account used to connect to the HR system may not have the necessary authorizations.
  System Landscape Changes: Changes in the system landscape (e.g., system migrations, upgrades) may have led to the loss of the destination configuration.
  
  Solutions:
  
  
  Define RFC Destination:
  
  Go to transaction code SM59 in the SAP GUI.
  Check if the RFC destination for the HR system is defined. If not, create a new RFC destination.
  Ensure that the destination type is set correctly (e.g., TCP/IP, ABAP Connection).
  Test the connection to ensure it is working properly.
  
  
  
  Check Configuration:
  
  Verify the configuration settings for the RFC destination, including the target host, system number, client, user credentials, and any necessary parameters.
  Ensure that the logical system name used in the CRM system matches the one defined in the HR system.
  
  
  
  Network Connectivity:
  
  Check for any network issues that may be preventing communication between the CRM and HR systems.
  Use tools like ping or telnet to test connectivity to the HR system.
  
  
  
  Authorization Check:
  
  Ensure that the user or service account used for the RFC connection has the necessary authorizations to access the HR system.
  Check the roles and profiles assigned to the user.
  
  
  
  Review System Landscape:
  
  If there have been recent changes to the system landscape, review the changes to ensure that all necessary configurations are in place.
  Update any relevant configuration settings in the CRM system to reflect the current landscape.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: To manage RFC destinations.
  SICF: To check and manage HTTP services if applicable.
  SLG1: To view application logs for more detailed error messages.
  
  
  
  Documentation: Refer to SAP Help documentation for detailed guidance on configuring RFC destinations and troubleshooting connectivity issues.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  By following these steps, you should be able to resolve the "CRM_ROUTING_GROUP406 Destination for HR system not found" error and establish a successful connection between the CRM and HR systems.