How To Fix CRM_ROUTING_GROUP407 - No internal agents found for assignment

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 407

• Message text: No internal agents found for assignment

What causes this issue?

You want to assign an internal agent to a profile. But no
internal agents were found for this assignment.

System Response

The function 'Assigne agents to a profile' cannot continue with the
assignment because no internal agents are available for the
assignment.
This functionality assigns internal agents to a profile with attributes
that come from HR as qualifications. Therefore, you need internal
agents for this assignment. Only agents who are known as employees in
the HR system can be assigned through this functionality. These agents
have to be marked as internal agents in the transaction 'Maintain
Agents'.

How to fix this error?

Maintain internal agents within the transaction 'Maintain Agents'.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP407 - No internal agents found for assignment ?

  The SAP error message "CRM_ROUTING_GROUP407: No internal agents found for assignment" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find any internal agents (users) that can be assigned to a particular task or activity. This can happen in various scenarios, such as when trying to assign a service request, a sales order, or any other CRM-related object that requires an internal agent.
  Causes:
  
  No Active Users: There may be no active users in the system who are eligible to be assigned to the task.
  User Status: The users might be inactive or not set up correctly in the system.
  Assignment Rules: The assignment rules or criteria defined in the system may not match any existing users.
  Organizational Structure: The organizational structure may not be set up correctly, leading to no users being available for assignment.
  Role and Authorization Issues: Users may not have the necessary roles or authorizations to be considered for assignment.
  
  Solutions:
  
  Check User Status: Verify that there are active users in the system who can be assigned. You can do this by checking the user master records.
  Review Assignment Rules: Check the assignment rules configured in the system to ensure they are set up correctly and that they include the relevant users.
  Organizational Management: Ensure that the organizational structure is correctly defined and that users are assigned to the appropriate organizational units.
  User Roles and Authorizations: Make sure that the users have the necessary roles and authorizations to be considered for assignment. This may involve checking the user roles in transaction SU01 or SU10.
  System Configuration: If the issue persists, it may be necessary to review the system configuration related to CRM routing and assignment. This may involve consulting with a functional consultant or SAP support.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SU01 (User Maintenance), CRMD_ORDER (CRM Order Management), or CRMD_ORDERADM_H (CRM Order Administration) to investigate user assignments and order details.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM routing and assignment to understand the configuration and setup better.
  
  If the problem continues after checking these areas, it may be beneficial to engage with your SAP support team or consult SAP's support portal for further assistance.