How To Fix CRM_ROUTING_GROUP408 - Problem during reading HR qualifications and values

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 408

• Message text: Problem during reading HR qualifications and values

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP408 - Problem during reading HR qualifications and values ?

  The SAP error message "CRM_ROUTING_GROUP408: Problem during reading HR qualifications and values" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system encounters issues while trying to read Human Resources (HR) qualifications and values associated with a user or employee.
  Causes:
  
  Missing Data: The HR qualifications or values that the system is trying to access may not exist or may be incomplete in the HR master data.
  Authorization Issues: The user may not have the necessary authorizations to access the HR data.
  Configuration Issues: There may be configuration problems in the integration between CRM and HR modules.
  Data Consistency: There could be inconsistencies in the data between the HR and CRM systems, especially if they are integrated.
  Technical Issues: There may be underlying technical issues, such as database connectivity problems or issues with the HR function modules.
  
  Solutions:
  
  Check HR Master Data: Verify that the HR qualifications and values exist for the relevant employee. Ensure that the data is complete and correctly maintained.
  Authorization Check: Ensure that the user has the necessary authorizations to access HR data. This may involve checking roles and profiles in the SAP system.
  Configuration Review: Review the configuration settings for the integration between CRM and HR. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: Perform a consistency check between the HR and CRM systems to identify any discrepancies. This may involve running reports or using transaction codes to analyze the data.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check the HR qualifications.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  Documentation: Review the SAP documentation for both CRM and HR modules to understand the integration points and data flow.
  
  If the problem continues after trying the above solutions, it may be beneficial to engage with SAP support for more in-depth troubleshooting.