How To Fix CRM_ROUTING_GROUP405 - Processor & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 405

• Message text: Processor & does not exist

What causes this issue?

Processor &V1& does not exist as a user in this system.

System Response

Processor has to be a user in this system.

How to fix this error?

Create an user for this processor.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP405 - Processor & does not exist ?

  The SAP error message "CRM_ROUTING_GROUP405 Processor & does not exist" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a specified processor in the routing group. This can happen for various reasons, such as configuration issues, missing data, or incorrect settings.
  Cause:
  
  Missing Processor: The specified processor (user or agent) does not exist in the system or is not correctly assigned to the routing group.
  Incorrect Configuration: The routing group may not be properly configured, or the processor may not be assigned to the correct organizational unit.
  User Status: The processor may be inactive or not authorized to perform the required actions.
  Data Inconsistency: There may be inconsistencies in the master data related to users or processors.
  
  Solution:
  
  
  Check Processor Existence:
  
  Verify that the processor (user) exists in the system. You can do this by checking the user master data in transaction SU01 or SU03.
  
  
  
  Assign Processor to Routing Group:
  
  Ensure that the processor is correctly assigned to the relevant routing group. You can check this in the configuration settings for the routing group in the SAP CRM system.
  
  
  
  Review User Status:
  
  Check if the user is active and has the necessary authorizations. If the user is inactive, you may need to activate them or assign the correct roles.
  
  
  
  Configuration Settings:
  
  Review the configuration settings for the routing group in transaction CRMC_ROUTING. Ensure that all necessary settings are correctly defined.
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the master data to ensure that there are no discrepancies. You can use transaction SE16 to check the relevant tables for any inconsistencies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM routing and processor assignments for any specific guidelines or troubleshooting steps.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01 - User Maintenance
  SU03 - Authorizations
  CRMC_ROUTING - Routing Configuration
  SE16 - Data Browser
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the "CRM_ROUTING_GROUP405 Processor & does not exist" error message.