How To Fix CRM_ROUTING_GROUP405 - Processor & does not exist

CRM_ROUTING_GROUP405 - Overview

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 405

• Message text: Processor & does not exist

What causes this issue?

Processor &V1& does not exist as a user in this system.

System Response

Processor has to be a user in this system.

How to fix this error?

Create an user for this processor.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_ROUTING_GROUP405 - Details

• The SAP error message "CRM_ROUTING_GROUP405 Processor & does not exist" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a specified processor in the routing group. This can happen for various reasons, such as configuration issues, missing data, or incorrect settings.
  
  Cause:
  
  Missing Processor: The specified processor (user or agent) does not exist in the system or is not correctly assigned to the routing group.
  Incorrect Configuration: The routing group may not be properly configured, or the processor may not be assigned to the correct organizational unit.
  User Status: The processor may be inactive or not authorized to perform the required actions.
  Data Inconsistency: There may be inconsistencies in the master data related to users or processors.
  
  
  Solution:
  
  
  Check Processor Existence:
  
  Verify that the processor (user) exists in the system. You can do this by checking the user master data in transaction SU01 or SU03.
  
  
  
  Assign Processor to Routing Group:
  
  Ensure