How To Fix CRM_ROUTING_GROUP404 - Neither agent nor agent guid was given to the function module

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 404

• Message text: Neither agent nor agent guid was given to the function module

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP404 - Neither agent nor agent guid was given to the function module ?

  The SAP error message "CRM_ROUTING_GROUP404: Neither agent nor agent GUID was given to the function module" typically occurs in the context of SAP CRM (Customer Relationship Management) when a function module that requires an agent or agent GUID (Globally Unique Identifier) is called without providing the necessary parameters. This can happen in various scenarios, such as when trying to route a business transaction or when processing a service request.
  Cause:
  
  Missing Parameters: The function module is being called without the required agent or agent GUID parameters. This can happen if the calling program or transaction does not correctly pass these values.
  Configuration Issues: There may be issues with the configuration of the CRM system, such as missing or incorrect settings for agents or routing.
  Custom Development: If there are custom developments or enhancements in the CRM system, they may not be handling the agent information correctly.
  Data Issues: The data being processed may not have valid agent information, leading to the absence of the required parameters.
  
  Solution:
  
  Check Function Module Call: Review the code or configuration that calls the function module. Ensure that the agent and agent GUID are being passed correctly.
  Validate Agent Data: Ensure that the agents are correctly defined in the system. Check if the agents exist and are active in the relevant organizational units.
  Debugging: If you have access to the development environment, use the debugger to trace the execution of the function module and see where the parameters are being lost or not set.
  Review Custom Code: If there are custom enhancements or modifications, review them to ensure they are correctly handling the agent information.
  Consult Documentation: Refer to SAP documentation or notes related to the specific function module being used to understand the required parameters and their expected values.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a bug or a more complex issue.
  
  Related Information:
  
  Function Module Documentation: Look up the specific function module in the SAP documentation to understand its parameters and usage.
  SAP Notes: Search for relevant SAP Notes that may address this specific error message or provide guidance on similar issues.
  Community Forums: Check SAP community forums or other online resources where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.