How To Fix CRM_ROUTING_GROUP403 - Agent &1 and agent guid &2 do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 403

• Message text: Agent &1 and agent guid &2 do not match

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP403 - Agent &1 and agent guid &2 do not match ?

  The SAP error message "CRM_ROUTING_GROUP403: Agent &1 and agent GUID &2 do not match" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is a mismatch between the agent ID and the corresponding agent GUID (Globally Unique Identifier). This error can arise during various operations, such as when trying to assign an agent to a task or when processing a transaction that involves agents.
  
  Cause:
  
  Data Inconsistency: The most common cause of this error is a mismatch between the agent ID and the GUID in the system. This can happen if the agent's data has been modified or if there are inconsistencies in the database.
  Incorrect Configuration: If the routing configuration or agent assignment is not set up correctly, it can lead to this error.
  System Updates: Changes made to the system, such as updates or migrations, may lead to inconsistencies in agent data.
  User Error: Manual entry errors when assigning