How To Fix CRM_ROUTING_GROUP401 - No guid found for given agent &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 401

• Message text: No guid found for given agent &1

What causes this issue?

No guid could be selected for the given agent userid.

System Response

System cannot determine agent guid.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP401 - No guid found for given agent &1 ?

  The SAP error message "CRM_ROUTING_GROUP401 No GUID found for given agent &1" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a Global Unique Identifier (GUID) for a specified agent. This can happen in various scenarios, such as when trying to route a transaction or when accessing agent-related data.
  Causes:
  
  Missing or Incomplete Data: The agent specified in the transaction may not have been properly set up in the system, leading to a missing GUID.
  Data Synchronization Issues: If the data between different systems (like CRM and ERP) is not synchronized, it may lead to discrepancies where the agent exists in one system but not in the other.
  Incorrect Agent ID: The agent ID provided may be incorrect or not exist in the system.
  
  Configuration Issues: There may be issues with the configuration of the routing or agent determination settings in the CRM system.
  
  Solutions:
  
  Check Agent Configuration: