How To Fix CRM_ROUTING_GROUP401 - No guid found for given agent &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 401

• Message text: No guid found for given agent &1

What causes this issue?

No guid could be selected for the given agent userid.

System Response

System cannot determine agent guid.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP401 - No guid found for given agent &1 ?

  The SAP error message "CRM_ROUTING_GROUP401 No GUID found for given agent &1" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find a Global Unique Identifier (GUID) for a specified agent. This can happen in various scenarios, such as when trying to route a transaction or when accessing agent-related data.
  Causes:
  
  Missing or Incomplete Data: The agent specified in the transaction may not have been properly set up in the system, leading to a missing GUID.
  Data Synchronization Issues: If the data between different systems (like CRM and ERP) is not synchronized, it may lead to discrepancies where the agent exists in one system but not in the other.
  Incorrect Agent ID: The agent ID provided may be incorrect or not exist in the system.
  Configuration Issues: There may be issues with the configuration of the routing or agent determination settings in the CRM system.
  
  Solutions:
  
  Check Agent Configuration: Verify that the agent (user or employee responsible) is correctly configured in the system. Ensure that the agent has a valid GUID associated with their user profile.
  Validate Agent ID: Ensure that the agent ID you are using is correct. You can check this in the SAP GUI by navigating to the relevant transaction (e.g., transaction code SU01 for user maintenance).
  Data Synchronization: If you are using multiple systems, ensure that the data is synchronized. You may need to run data synchronization jobs or check for any errors in the data transfer process.
  Review Routing Configuration: Check the routing configuration settings in the CRM system to ensure that they are set up correctly. This may involve reviewing the settings in transaction codes like CRMD_ORDER or CRMD_ORDERADM_H.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  Debugging: If you have access to development tools, you may want to debug the process to see where the error is occurring and why the GUID is not being found.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), CRMD_ORDER (CRM Order Management), and CRMD_ORDERADM_H (Order Administration).
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if you suspect it may be a bug or a deeper configuration issue.
  Documentation: Review SAP documentation related to CRM routing and agent determination for more insights into how these processes work.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.