How To Fix CRM_ROUTING_GROUP400 - * * * * Business Routing * * *

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 400

• Message text: * * * * Business Routing * * *

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP400 - * * * * Business Routing * * * ?

  The SAP error message "CRM_ROUTING_GROUP400" typically relates to issues in the Business Routing component of SAP CRM (Customer Relationship Management). This error can occur due to various reasons, often associated with the configuration of routing groups or the assignment of resources in the system.
  Cause:
  
  Routing Group Configuration: The routing group may not be properly configured or may be missing required entries.
  Resource Assignment: There may be issues with how resources (like employees or equipment) are assigned to the routing group.
  Master Data Issues: Missing or incorrect master data related to the routing group, such as service locations or resource availability.
  Inconsistent Data: There may be inconsistencies in the data that the system is trying to process, such as overlapping time slots or incorrect dates.
  
  Solution:
  
  
  Check Routing Group Configuration:
  
  Navigate to the configuration settings for routing groups in SAP CRM.
  Ensure that all necessary parameters are correctly set up and that the routing group is active.
  
  
  
  Review Resource Assignments:
  
  Verify that all resources are correctly assigned to the routing group.
  Check for any missing or inactive resources that should be part of the routing group.
  
  
  
  Validate Master Data:
  
  Ensure that all relevant master data (e.g., service locations, employee data) is complete and accurate.
  Correct any discrepancies found in the master data.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the data related to the routing group to identify any issues.
  Resolve any inconsistencies that are flagged during the checks.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  Apply any recommended patches or updates if applicable.
  
  
  
  Testing:
  
  After making changes, test the routing functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation related to Business Routing and CRM configuration for detailed guidance.
  Support: If the issue persists, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM and Business Routing.
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the "CRM_ROUTING_GROUP400" error in your SAP system.