How To Fix CRM_ROUTING_GROUP402 - No agent found for given agent guid &1

CRM_ROUTING_GROUP402 - Overview

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 402

• Message text: No agent found for given agent guid &1

What causes this issue?

No agent could be selected for the given agent guid.

System Response

System could not determine agent userid for the given agent guid.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP402 - No agent found for given agent guid &1 ?

  The SAP error message "CRM_ROUTING_GROUP402 No agent found for given agent guid &1" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find an agent (user or employee) associated with the provided GUID (Globally Unique Identifier). This can happen in various scenarios, such as when trying to assign a task, route a message, or perform any action that requires an agent to be identified.
  Causes:
  
  Invalid GUID: The GUID provided does not correspond to any existing agent in the system.
  Agent Deactivation: The agent might have been deactivated or deleted from the system.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules.
  Authorization Issues: The user may not have the necessary authorizations to access the agent's information.
  
  Configuration Issues: There may be misconfigurations in the CRM routing settings or agent assignment.
  
  Solutions:
  
  Verify the GUID: Check the GUID being used to ensure it is