How To Fix CRM_ROUTING_GROUP402 - No agent found for given agent guid &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 402

• Message text: No agent found for given agent guid &1

What causes this issue?

No agent could be selected for the given agent guid.

System Response

System could not determine agent userid for the given agent guid.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP402 - No agent found for given agent guid &1 ?

  The SAP error message "CRM_ROUTING_GROUP402 No agent found for given agent guid &1" typically occurs in the context of SAP CRM (Customer Relationship Management) when the system is unable to find an agent (user or employee) associated with the provided GUID (Globally Unique Identifier). This can happen in various scenarios, such as when trying to assign a task, route a message, or perform any action that requires an agent to be identified.
  Causes:
  
  Invalid GUID: The GUID provided does not correspond to any existing agent in the system.
  Agent Deactivation: The agent might have been deactivated or deleted from the system.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules.
  Authorization Issues: The user may not have the necessary authorizations to access the agent's information.
  Configuration Issues: There may be misconfigurations in the CRM routing settings or agent assignment.
  
  Solutions:
  
  Verify the GUID: Check the GUID being used to ensure it is correct and corresponds to an existing agent in the system.
  Check Agent Status: Ensure that the agent is active and has not been deleted or deactivated. You can do this by checking the user master data in transaction SU01 or similar.
  Data Consistency Check: Run consistency checks to ensure that the data in the CRM system is synchronized and consistent. This may involve checking the relevant tables or using transaction codes like SLG1 for logs.
  Review Authorizations: Ensure that the user attempting to perform the action has the necessary authorizations to access the agent's information.
  Configuration Review: Review the CRM routing configuration settings to ensure that they are set up correctly. This may involve checking the settings in transaction CRMD_ORDER or similar.
  Consult Documentation: Refer to SAP documentation or notes related to CRM routing and agent assignment for any specific guidance or known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), CRMD_ORDER (CRM Order Management), and SLG1 (Application Log).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.