How To Fix CRM_ROUTING_GROUP062 - Job Wizard stopped by user (BACK command)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 062

• Message text: Job Wizard stopped by user (BACK command)

What causes this issue?

The user exited the Job Wizard by using the Back command. A job was not
saved.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP062 - Job Wizard stopped by user (BACK command) ?

  The SAP error message "CRM_ROUTING_GROUP062 Job Wizard stopped by user (BACK command)" typically occurs in the context of the SAP CRM (Customer Relationship Management) system when a user interrupts a process or job that is being executed in the Job Wizard. This can happen for various reasons, such as user intervention, system performance issues, or misconfigurations.
  Cause:
  
  User Intervention: The most common cause is that the user manually pressed the BACK button or canceled the job execution.
  System Performance: If the system is slow or unresponsive, users might think the job is stuck and decide to cancel it.
  Configuration Issues: There may be issues with the configuration of the Job Wizard or the specific job being executed.
  Job Dependencies: If the job has dependencies that are not met, it may lead to a situation where the user decides to cancel the job.
  
  Solution:
  
  Check User Actions: Verify if the user intentionally canceled the job. If so, no further action may be needed.
  Review Job Logs: Check the job logs for any errors or warnings that might indicate why the job was taking too long or if there were any issues.
  System Performance: Monitor system performance to ensure that it is operating efficiently. If the system is slow, consider optimizing performance or checking for any background processes that may be consuming resources.
  Re-run the Job: If the job was canceled unintentionally, you can re-run the job from the Job Wizard.
  Configuration Review: Review the configuration settings for the Job Wizard and the specific job to ensure everything is set up correctly.
  Consult Documentation: Refer to SAP documentation or support for any specific notes related to the Job Wizard and this error message.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the Job Wizard or CRM routing.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for order management or CRMD_ORDERADM_H for order administration.
  User Training: Ensure that users are trained on how to properly use the Job Wizard and understand the implications of canceling jobs.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.