How To Fix CRM_ROUTING_GROUP060 - Error &1 calling up JOB_CLOSE

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 060

• Message text: Error &1 calling up JOB_CLOSE

What causes this issue?

The JOB_CLOSE function returned an error code. The job could not be
fully scheduled. However, the background processing tables do contain a
header entry for this job.

System Response

The number of the error appears in the message text. It has the
following meaning:
1,,CANT_START_IMMEDIATE,,Immediate start not possible
2,,INVALID_STARTDATE,,Start date is invalid
3,,JOBNAME_MISSING,,Name of the job is missing (wildcards allowed)
4,,JOB_CLOSE_FAILED,,Error during JOB_CLOSE, see SYSLOG
5,,JOB_NOSTEPS,,Specified job does not contain any steps
6,,JOB_NOTEX,,Specified job does not exist
7,,LOCK_FAILED,,Lock attempt failed

How to fix this error?

Either consult the system log (transaction SM21) or show this message
to your system administrator.
Check the status of the scheduled jobs in job administration; delete
this job if it was not scheduled correctly.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP060 - Error &1 calling up JOB_CLOSE ?

  The SAP error message CRM_ROUTING_GROUP060 typically indicates an issue related to the routing group in the SAP CRM system, specifically when there is a problem with the job closure process. This error can occur in various scenarios, such as during the processing of service orders, sales orders, or other CRM-related activities.
  Cause
  The error can be caused by several factors, including:
  
  Configuration Issues: Incorrect or incomplete configuration of routing groups or job closure settings in the SAP system.
  Data Inconsistencies: Missing or inconsistent data in the relevant tables that are required for the job closure process.
  Authorization Problems: Lack of necessary authorizations for the user trying to execute the job closure.
  System Bugs: Potential bugs or issues in the specific version of the SAP CRM system being used.
  
  Solution
  To resolve the CRM_ROUTING_GROUP060 error, you can follow these steps:
  
  
  Check Configuration:
  
  Review the configuration settings for routing groups in the SAP CRM system. Ensure that all necessary parameters are correctly set up.
  Verify that the job closure settings are properly configured.
  
  
  
  Data Validation:
  
  Check for any missing or inconsistent data in the relevant tables. This may involve looking at service orders, sales orders, or any related documents that are being processed.
  Use transaction codes like SE16 or SE11 to inspect the relevant database tables.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to perform the job closure. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context about the issue.
  
  
  
  System Notes and Patches:
  
  Look for any SAP Notes related to this error message in the SAP Support Portal. There may be patches or updates available that address this specific issue.
  
  
  
  Consult SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing CRM orders.
  SAP Notes: Regularly check for SAP Notes that may address known issues or provide guidance on configuration and troubleshooting.
  Documentation: Review SAP documentation related to CRM routing and job processing for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_ROUTING_GROUP060 error in your SAP CRM system.