How To Fix CRM_ROUTING_GROUP071 - Routing group does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 071

• Message text: Routing group does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP071 - Routing group does not exist ?

  The SAP error message CRM_ROUTING_GROUP071 indicates that the routing group you are trying to use does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when attempting to perform operations related to routing, such as creating or processing service requests, sales orders, or other CRM-related transactions.
  Cause:
  
  Non-Existent Routing Group: The routing group you are trying to reference has not been created in the system.
  Incorrect Configuration: The routing group may have been deleted or not properly configured in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the routing group.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the relevant tables.
  
  Solution:
  
  
  Check Routing Group Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant configuration settings for CRM routing groups.
  Ensure that the routing group you are trying to use is defined and active.
  
  
  
  Create a New Routing Group:
  
  If the routing group does not exist, you may need to create it. This can typically be done in the configuration settings under the CRM module.
  Define the necessary parameters for the routing group.
  
  
  
  Verify User Authorizations:
  
  Check if the user has the necessary authorizations to access the routing group. This can be done by reviewing the user roles and authorizations in transaction SU01.
  
  
  
  Check for Data Consistency:
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for the routing group entries.
  Ensure that there are no inconsistencies or missing entries.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help notes related to CRM routing groups for additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, SU01, SE11, and SE16 for configuration and data checks.
  SAP Notes: Search for SAP Notes related to CRM routing groups for any known issues or patches that may address the problem.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.