How To Fix CRM_ROUTING_GROUP073 - User &1 is processing object &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 073

• Message text: User &1 is processing object &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP073 - User &1 is processing object &2 ?

  The SAP error message CRM_ROUTING_GROUP073 typically indicates that a user is currently processing a specific object, which prevents other users from accessing or modifying that object simultaneously. This is a common issue in systems where multiple users may need to work on the same data or object, such as in CRM (Customer Relationship Management) applications.
  Cause:
  The error occurs when:
  
  A user (User ID &1) is actively working on an object (Object ID &2), which locks that object for other users.
  The system enforces a locking mechanism to ensure data integrity and prevent conflicts that could arise from simultaneous modifications.
  
  Solution:
  To resolve this issue, you can take the following steps:
  
  
  Wait for Release: If the user currently processing the object is expected to finish soon, the simplest solution is to wait until they complete their task and release the lock.
  
  
  Identify the User: If you need to know who is currently processing the object, you can use transaction codes like SM12 (for lock entries) to check which user has locked the object. This will help you identify the user and the object involved.
  
  
  Contact the User: If possible, reach out to the user who is processing the object to see if they can complete their task or release the lock.
  
  
  Force Release (if necessary): If the user is no longer available or the session is stuck, a system administrator can forcefully release the lock using transaction SM12. However, this should be done with caution, as it may lead to data inconsistencies if the user is still working on the object.
  
  
  Review System Configuration: If this issue occurs frequently, it may be worth reviewing the system's configuration and user access patterns to optimize how objects are locked and accessed.
  
  
  Related Information:
  
  Lock Management: Understanding how SAP handles locks and transactions can help in managing user access and preventing such issues in the future.
  User Training: Providing training to users on how to properly manage their sessions and objects can reduce the occurrence of such locks.
  Performance Monitoring: Regularly monitor system performance and user activity to identify potential bottlenecks or issues that could lead to locking problems.
  
  By following these steps, you should be able to address the CRM_ROUTING_GROUP073 error effectively.