How To Fix CRM_ROUTING_GROUP074 - Error in class system when updating routing group &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 074

• Message text: Error in class system when updating routing group &1

What causes this issue?

An unspecified error has occurred in the classification system

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP074 - Error in class system when updating routing group &1 ?

  The SAP error message CRM_ROUTING_GROUP074 indicates that there is an issue with the routing group when trying to update it in the CRM system. This error typically arises due to inconsistencies or problems in the configuration or data related to the routing group.
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the data related to the routing group, such as missing or incorrect entries in the database.
  Authorization Issues: The user may not have the necessary authorizations to update the routing group.
  Configuration Errors: There could be configuration errors in the routing group settings or related components.
  System Errors: There may be underlying system issues or bugs that are causing the error.
  
  Solution:
  
  
  Check Data Consistency:
  
  Verify the data associated with the routing group. Ensure that all required fields are filled out correctly and that there are no missing entries.
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for inconsistencies.
  
  
  
  Review Authorizations:
  
  Ensure that the user attempting to update the routing group has the necessary authorizations. You can check this using transaction SU53 to analyze authorization failures.
  
  
  
  Configuration Review:
  
  Review the configuration settings for the routing group in the CRM system. Ensure that all settings are correct and that there are no conflicts.
  Use transaction SPRO to access the configuration settings and verify the routing group setup.
  
  
  
  Check for System Errors:
  
  Look into the system logs (transaction SM21) for any related error messages that might provide more context about the issue.
  If you suspect a bug, check the SAP Notes and support portal for any known issues related to this error message.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information about routing groups and their configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders, CRMD_ORDERADM_H for header data, and CRMD_ORDERADM_I for item data.
  SAP Notes: Search for SAP Notes related to CRM_ROUTING_GROUP074 for any patches or updates that may resolve the issue.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.