How To Fix CRM_ROUTING_GROUP075 - Error in object buffer when updating routing group &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 075

• Message text: Error in object buffer when updating routing group &1

What causes this issue?

An unspecified error has occurred in the buffer system

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Contact your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP075 - Error in object buffer when updating routing group &1 ?

  The SAP error message CRM_ROUTING_GROUP075 indicates that there is an issue with the object buffer when trying to update a routing group in the SAP CRM system. This error typically arises due to inconsistencies or issues in the data being processed or in the object buffer itself.
  Cause:
  
  Object Buffer Issues: The object buffer may be inconsistent or corrupted, which can happen due to various reasons such as system crashes, improper updates, or data inconsistencies.
  Data Inconsistencies: There may be inconsistencies in the data related to the routing group that is being updated, such as missing or incorrect entries.
  Lock Issues: The object might be locked by another process, preventing the update from being completed.
  Authorization Issues: The user may not have the necessary authorizations to perform the update on the routing group.
  
  Solution:
  
  
  Check Object Buffer: 
  
  You can use transaction code SM12 to check for any locks on the object. If there are locks, you may need to wait for them to be released or contact the user who has the lock.
  Use transaction code SM21 to check the system log for any related errors or warnings that might give more context to the issue.
  
  
  
  Clear Object Buffer: 
  
  If the object buffer is suspected to be corrupted, you can clear it. This can be done using transaction code SM30 to access the relevant table and clear the buffer.
  
  
  
  Data Consistency Check: 
  
  Perform a consistency check on the data related to the routing group. Ensure that all required fields are filled and that there are no missing or incorrect entries.
  
  
  
  Authorization Check: 
  
  Verify that the user has the necessary authorizations to update the routing group. You can check this in transaction code SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Reprocessing: 
  
  After addressing the above issues, try to reprocess the update to see if the error persists.
  
  
  
  Consult SAP Notes: 
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the steps that led to it and any relevant logs.
  
  
  
  Related Information:
  
  Transaction Codes: SM12 (Lock Entries), SM21 (System Log), SM30 (Table Maintenance), SU53 (Authorization Check).
  SAP Notes: Always check for relevant SAP Notes that may provide additional insights or solutions for specific error messages.
  Documentation: Review the SAP documentation related to CRM routing groups for any specific requirements or constraints that may apply.
  
  By following these steps, you should be able to diagnose and resolve the CRM_ROUTING_GROUP075 error effectively.