How To Fix CRM_ROUTING_GROUP057 - Job name & is not clear; use input help (F4) to select the job

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 057

• Message text: Job name & is not clear; use input help (F4) to select the job

What causes this issue?

A job is identified by its name and a number assigned by the system.
The Job Wizard found more than one job in background processing with
this name.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Use the input help to select another job. The Job Wizard will display
the name and number of the job.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP057 - Job name & is not clear; use input help (F4) to select the job ?

  The SAP error message CRM_ROUTING_GROUP057 typically occurs in the context of SAP CRM (Customer Relationship Management) when a user attempts to execute a job or process that requires a specific job name, but the job name provided is either invalid or not recognized by the system. The message suggests using the input help (F4) to select a valid job name.
  Cause:
  
  Invalid Job Name: The job name entered does not exist in the system or is misspelled.
  Authorization Issues: The user may not have the necessary authorizations to view or execute the specified job.
  Job Deletion: The job may have been deleted or is no longer active in the system.
  System Configuration: There may be issues with the configuration of the job scheduling or routing in the CRM system.
  
  Solution:
  
  Use Input Help (F4): Press F4 in the job name field to open a list of available jobs. This will help you select a valid job name.
  Check Job Status: Use transaction codes like SM37 (Job Monitoring) to check the status of jobs and ensure that the job you are trying to reference exists and is active.
  Verify Job Name: Double-check the job name for any typographical errors or incorrect entries.
  Authorization Check: Ensure that you have the necessary authorizations to view and execute the job. You may need to contact your system administrator for assistance.
  Consult Documentation: Review any relevant documentation or guidelines provided by your organization regarding job scheduling and routing in SAP CRM.
  System Configuration: If the issue persists, consult with your SAP Basis or technical team to check for any configuration issues related to job scheduling.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 for job monitoring, SM36 for job scheduling, and SM21 for system logs.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that your user role has the necessary permissions to access and manage jobs in the CRM system.
  Documentation: Refer to SAP Help documentation for more details on job management and error handling in SAP CRM.
  
  If the problem continues after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.