How To Fix CRM_ROUTING_GROUP056 - Job &1 with job number &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 056

• Message text: Job &1 with job number &2 does not exist

What causes this issue?

A job is uniquely identified by its name and by a number assigned by
the system. During background processing, the Job Wizard could not find
information about a job with this name and number. This job may have
been removed from background processing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Select another job using the input help. The Job Wizard will display
the name and number of the job.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP056 - Job &1 with job number &2 does not exist ?

  The SAP error message CRM_ROUTING_GROUP056 indicates that a specific job, identified by its job number, does not exist in the system. This error typically occurs in the context of background processing or job scheduling within the SAP CRM (Customer Relationship Management) module.
  Cause:
  
  Job Deletion: The job may have been deleted or canceled before the system attempted to access it.
  Job Not Scheduled: The job may not have been scheduled correctly, or there may have been an error during the scheduling process.
  Job Number Mismatch: There could be a mismatch in the job number being referenced, possibly due to incorrect input or a typo.
  System Issues: There may be underlying system issues or inconsistencies in the job management tables.
  
  Solution:
  
  Check Job Status: Use transaction code SM37 to check the status of the job. You can filter by job name, user, or date to see if the job exists or has been canceled.
  Re-schedule the Job: If the job does not exist, you may need to re-schedule it. Ensure that the job parameters are correct and that it is set up properly.
  Review Job Logs: If the job was previously scheduled but is now missing, check the job logs for any errors or messages that might indicate why it was deleted or failed.
  Consult with Basis Team: If you suspect a system issue, consult with your SAP Basis team to check for any inconsistencies in the job management tables or system logs.
  Check Authorization: Ensure that you have the necessary authorizations to view or manage jobs in the system.
  
  Related Information:
  
  
  Transaction Codes:
  
  SM37: Job Monitoring - to view job status and logs.
  SM36: Job Scheduling - to create or schedule new jobs.
  SM21: System Log - to check for system errors that might affect job processing.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on job scheduling and management in SAP CRM.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to job management or this error message.
  
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_ROUTING_GROUP056 error message.