How To Fix CRM_ROUTING_GROUP037 - Transfer either routing group or list of routing groups

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 037

• Message text: Transfer either routing group or list of routing groups

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP037 - Transfer either routing group or list of routing groups ?

  The SAP error message CRM_ROUTING_GROUP037 typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with routing groups during a process that requires the specification of either a routing group or a list of routing groups. This error can arise in various scenarios, such as when trying to assign a routing group to a service request, activity, or other CRM objects.
  Cause:
  The error message indicates that the system expects either a single routing group or a list of routing groups to be provided, but it has not received the necessary information. This can happen due to several reasons:
  
  Missing Data: The routing group has not been defined or is missing in the configuration.
  Incorrect Input: The input provided does not match the expected format or is empty.
  Configuration Issues: There may be issues in the configuration of the routing groups in the system.
  Authorization Issues: The user may not have the necessary permissions to access the routing groups.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Routing Group Configuration:
  
  Go to the configuration settings in SAP CRM and verify that the routing groups are correctly defined.
  Ensure that the routing groups you are trying to use are active and properly set up.
  
  
  
  Provide Required Input:
  
  Ensure that you are providing either a valid routing group or a list of routing groups in the relevant transaction or program.
  If you are using a custom program or transaction, check the input parameters to ensure they are being populated correctly.
  
  
  
  Review User Authorizations:
  
  Check if the user has the necessary authorizations to access and use the routing groups.
  If needed, consult with your SAP security team to ensure proper roles and permissions are assigned.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the program execution to identify where the input is failing.
  Look for any custom code or enhancements that might be affecting the routing group assignment.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to routing groups in CRM for any specific requirements or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Routing Groups: In SAP CRM, routing groups are used to define how service requests or activities are routed to different agents or teams based on certain criteria.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing service requests and activities.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide additional guidance.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ROUTING_GROUP037 error message.