How To Fix CRM_ROUTING_GROUP035 - No business partner found for routing group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 035

• Message text: No business partner found for routing group

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP035 - No business partner found for routing group ?

  The SAP error message "CRM_ROUTING_GROUP035: No business partner found for routing group" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a business partner associated with a specific routing group. This can happen during various processes, such as when trying to create or manage service requests, sales orders, or other CRM-related activities.
  Causes:
  
  Missing Business Partner: The most common cause is that the business partner (BP) has not been created or is not properly assigned to the routing group in question.
  Incorrect Routing Group Configuration: The routing group may not be correctly configured or may not have any associated business partners.
  Data Inconsistency: There may be inconsistencies in the data, such as missing or incorrect entries in the business partner master data.
  Authorization Issues: The user may not have the necessary authorizations to view or access the business partner data.
  System Configuration: The system may not be configured correctly to link business partners with routing groups.
  
  Solutions:
  
  
  Check Business Partner Master Data:
  
  Go to the Business Partner transaction (BP) and verify if the business partner exists.
  Ensure that the business partner is correctly assigned to the relevant routing group.
  
  
  
  Verify Routing Group Configuration:
  
  Check the configuration of the routing group in the CRM system.
  Ensure that the routing group is set up to include the necessary business partners.
  
  
  
  Assign Business Partner to Routing Group:
  
  If the business partner is missing from the routing group, you can assign it through the relevant configuration settings in the CRM system.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the business partner data.
  Correct any inconsistencies found.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the business partner data.
  Consult with your SAP security team if needed.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage business partner data, and CRMD_ORDER for managing CRM orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the "No business partner found for routing group" error in SAP CRM.