How To Fix CRM_ROUTING_GROUP036 - Routing group or list of routing groups must be transferred

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 036

• Message text: Routing group or list of routing groups must be transferred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP036 - Routing group or list of routing groups must be transferred ?

  The SAP error message CRM_ROUTING_GROUP036 indicates that there is an issue with the routing group or list of routing groups that needs to be transferred in the context of SAP CRM (Customer Relationship Management). This error typically arises when the system expects a routing group to be defined or transferred, but it is either missing or not properly configured.
  Cause:
  
  Missing Routing Group: The routing group that is supposed to be used in the transaction is not defined in the system.
  Incorrect Configuration: The routing group may not be correctly configured or linked to the relevant business processes.
  Data Transfer Issues: There may be issues with the data transfer process, where the routing group information is not being sent or received correctly.
  Inconsistent Data: There may be inconsistencies in the data that prevent the routing group from being recognized.
  
  Solution:
  
  
  Check Routing Group Configuration:
  
  Navigate to the relevant configuration settings in SAP CRM to ensure that the routing group is defined.
  Use transaction codes like SPRO to access the configuration settings and verify the routing group settings.
  
  
  
  Define Routing Group:
  
  If the routing group is missing, you may need to create a new routing group. This can typically be done in the customizing settings under the CRM module.
  Ensure that the routing group is properly assigned to the relevant organizational units or processes.
  
  
  
  Data Transfer Verification:
  
  Check if there are any issues with the data transfer process. This may involve looking at middleware settings if you are using SAP PI/PO or other integration tools.
  Ensure that the data is being sent correctly from the source system to the CRM system.
  
  
  
  Consistency Check:
  
  Perform a consistency check on the data to ensure that all necessary information is present and correctly formatted.
  Use transaction codes like SE11 to check the database tables related to routing groups.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM routing groups for any specific instructions or known issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if it is a known issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO, SE11, and SE80 for configuration and data checks.
  SAP Notes: Search for SAP Notes related to CRM_ROUTING_GROUP036 for any specific fixes or updates.
  Documentation: Review the SAP Help Portal for detailed information on routing groups and their configuration in CRM.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_ROUTING_GROUP036 error message.