How To Fix CRM_ROUTING_GROUP038 - You cannot specify a maximum number for the option "count only"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 038

• Message text: You cannot specify a maximum number for the option "count only"

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP038 - You cannot specify a maximum number for the option "count only" ?

  The SAP error message CRM_ROUTING_GROUP038 indicates that there is an issue with the configuration of a routing group in the SAP CRM system. Specifically, the error states: "You cannot specify a maximum number for the option 'count only'." This typically occurs when you are trying to set a maximum number for a routing option that is not compatible with the "count only" setting.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Incompatible Settings: The routing group is configured to use the "count only" option, which does not allow for a maximum number to be specified. The "count only" option is meant to count the number of items without actually processing them, and thus, a maximum limit does not apply.
  Configuration Error: There may be a misconfiguration in the routing group settings where the maximum number is incorrectly set alongside the "count only" option.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Routing Group Configuration:
  
  Go to the configuration settings for the routing group in the SAP CRM system.
  Look for the option that specifies "count only" and check if there is a maximum number set.
  If a maximum number is set, remove it or change the setting to a compatible option that allows for a maximum number.
  
  
  
  Adjust Settings:
  
  If you need to use the "count only" option, ensure that no maximum number is specified.
  If you require a maximum number, consider using a different routing option that does not include "count only."
  
  
  
  Testing:
  
  After making the necessary changes, test the routing group to ensure that the error no longer occurs and that the routing behaves as expected.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on routing group configurations and the implications of using the "count only" option.
  
  
  
  Seek Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on routing group configurations.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training and Documentation: Ensure that you have access to training materials or documentation related to SAP CRM routing configurations to better understand the options available.
  
  By following these steps, you should be able to resolve the CRM_ROUTING_GROUP038 error and ensure that your routing group is configured correctly.