How To Fix CRM_ROUTING_GROUP018 - Routing group will be selected in the background

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 018

• Message text: Routing group will be selected in the background

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP018 - Routing group will be selected in the background ?

  The SAP error message CRM_ROUTING_GROUP018 indicates that a routing group will be selected in the background. This message typically arises in the context of SAP CRM (Customer Relationship Management) when there is an issue with the routing group configuration or selection process.
  Cause:
  
  Routing Group Configuration: The routing group may not be properly configured in the system. This could be due to missing or incorrect settings in the routing group definition.
  Background Processing: The system is attempting to select a routing group automatically in the background, which may not be set up correctly or may not have the necessary data to perform the selection.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the routing groups, such as missing assignments or incorrect relationships.
  User Authorizations: The user may not have the necessary authorizations to view or select the routing group.
  
  Solution:
  
  
  Check Routing Group Configuration:
  
  Navigate to the configuration settings for routing groups in SAP CRM.
  Ensure that all necessary parameters and settings are correctly defined.
  Verify that the routing group is active and properly assigned to the relevant organizational units.
  
  
  
  Review Master Data:
  
  Check the master data related to the routing groups, such as service profiles, service agents, and organizational units.
  Ensure that all necessary data is complete and consistent.
  
  
  
  Test Background Processing:
  
  If the system is trying to select a routing group in the background, test the background processing functionality to ensure it is working as expected.
  You may need to run a test scenario to see if the routing group selection occurs without errors.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access and select routing groups.
  If needed, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or updates related to this error message. There may be specific patches or updates that address known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the selection is failing. This may require technical expertise in SAP CRM.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER to access the CRM order management or SPRO to access the configuration settings.
  Documentation: Refer to SAP documentation for detailed information on routing groups and their configuration.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.