How To Fix CRM_ROUTING_GROUP016 - Node cannot be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 016

• Message text: Node cannot be deleted

What causes this issue?

You cannot delete the nodes <ZK>Base selection</>, <ZK>Additional
restrictions</> or <ZK>Exclude target groups</>.
You may only delete the profile template nodes below these nodes.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To delete the attributes or profiles entered under <ZK>Base selection
</>or <ZK>Additional restrictions</> place your cursor on the profile
template node(s) in question and choose <ZK>Delete</>.
To delete routing groups, place your cursor on the routing group(s) in
question under <ZK>Exclude routing groups</> and choose <ZK>Delete</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP016 - Node cannot be deleted ?

  The SAP error message CRM_ROUTING_GROUP016 indicates that a node in a routing cannot be deleted. This typically occurs in the context of SAP CRM (Customer Relationship Management) when you are trying to modify or delete a routing that is still in use or has dependencies.
  Causes:
  
  Dependencies: The node you are trying to delete may have dependent objects or relationships that prevent its deletion. For example, if the node is linked to other nodes or processes, it cannot be removed until those links are severed.
  Status of the Node: The node might be in a status that does not allow deletion. For instance, if it is marked as "active" or "in use," it cannot be deleted.
  Authorization Issues: You may not have the necessary permissions to delete the node, which can trigger this error.
  System Configuration: There may be system settings or configurations that restrict the deletion of certain nodes.
  
  Solutions:
  
  Check Dependencies: Review the routing structure to identify any dependencies associated with the node. You may need to delete or modify these dependencies before attempting to delete the node.
  Change Node Status: If the node is in a status that prevents deletion, consider changing its status to a permissible one (e.g., inactive) before attempting to delete it.
  Review Authorizations: Ensure that you have the necessary authorizations to delete the node. If not, contact your system administrator to obtain the required permissions.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to navigate to the routing and check for any issues or dependencies.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on managing routing nodes and their deletion.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM routing, such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may help in managing routing structures.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.