How To Fix CRM_ROUTING_GROUP014 - Profiles and routing groups cannot be linked in this way; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 014

• Message text: Profiles and routing groups cannot be linked in this way; see long text

What causes this issue?

You tried to specify profiles and routing groups together under the
same profile template node, meaning that they would be linked as and
conditions.
However, profiles and target groups cannot be linked in this
way.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Specify target groups under Exclude routing groups and profiles under
either Base selection or Further restrictions.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP014 - Profiles and routing groups cannot be linked in this way; see long text ?

  The SAP error message CRM_ROUTING_GROUP014 indicates that there is an issue with linking profiles and routing groups in the SAP CRM system. This error typically arises when there is an inconsistency or misconfiguration in the routing setup.
  Cause:
  
  
  Incompatible Profiles and Routing Groups: The profiles and routing groups you are trying to link may not be compatible due to various reasons, such as:
  
  The profiles are not designed to work with the specific routing group.
  The routing group may not be configured correctly or may not exist in the system.
  There may be missing or incorrect settings in the profile or routing group.
  
  
  
  Configuration Issues: There could be issues in the configuration settings of either the profiles or the routing groups, leading to this error.
  
  
  Data Integrity Issues: There may be inconsistencies in the data that prevent the linking of profiles and routing groups.
  
  
  Solution:
  
  
  Check Compatibility: Verify that the profiles and routing groups you are trying to link are compatible. Review the documentation or configuration settings to ensure they are designed to work together.
  
  
  Review Configuration: 
  
  Go to the configuration settings for both the profiles and routing groups in the SAP CRM system.
  Ensure that all necessary fields are filled out correctly and that there are no missing configurations.
  
  
  
  Data Validation: 
  
  Check for any inconsistencies in the data related to the profiles and routing groups.
  Ensure that all required entries exist and are correctly set up.
  
  
  
  Consult Long Text: The error message suggests checking the long text for more details. You can do this by navigating to the error message in the SAP system and reading the long text for specific guidance related to your situation.
  
  
  SAP Notes and Documentation: Search for relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions to common issues.
  
  
  Testing: After making any changes, test the linking process again to see if the error persists.
  
  
  Contact SAP Support: If the issue remains unresolved, consider reaching out to SAP support for further assistance. Provide them with the details of the error and the steps you have already taken.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or SPRO for accessing the configuration settings.
  Documentation: Review SAP Help documentation related to CRM routing and profiles for additional context and guidance.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.