How To Fix CRM_ROUTING_GROUP014 - Profiles and routing groups cannot be linked in this way; see long text

CRM_ROUTING_GROUP014 - Overview

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 014

• Message text: Profiles and routing groups cannot be linked in this way; see long text

What causes this issue?

You tried to specify profiles and routing groups together under the
same profile template node, meaning that they would be linked as and
conditions.
However, profiles and target groups cannot be linked in this
way.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Specify target groups under Exclude routing groups and profiles under
either Base selection or Further restrictions.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP014 - Profiles and routing groups cannot be linked in this way; see long text ?

  The SAP error message CRM_ROUTING_GROUP014 indicates that there is an issue with linking profiles and routing groups in the SAP CRM system. This error typically arises when there is an inconsistency or misconfiguration in the routing setup.
  
  Cause:
  
  
  Incompatible Profiles and Routing Groups: The profiles and routing groups you are trying to link may not be compatible due to various reasons, such as:
  
  The profiles are not designed to work with the specific routing group.
  The routing group may not be configured correctly or may not exist in the system.
  There may be missing or incorrect settings in the profile or routing group.
  
  
  
  
  Configuration Issues: There could be issues in the configuration settings of either the profiles or the routing groups, leading to this error.
  
  
  Data Integrity Issues: There may be inconsistencies in the data that prevent the linking of profiles and routing groups.
  
  
  
  Solution:
  
  
  Check Compatibility: Verify that the profiles and routing groups you are trying to link