How To Fix CRM_ROUTING_GROUP012 - Attributes and profiles cannot be linked in this way; see long text

CRM_ROUTING_GROUP012 - Overview

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 012

• Message text: Attributes and profiles cannot be linked in this way; see long text

What causes this issue?

You tried to specify profiles and attributes together under the same
profile template node, meaning that they would be linked as and
conditions.
However, attributes and profiles can only be linked on an or basis,
that is, you must enter them under separate profile template nodes.

System Response

Error message; processing cannot continue.

How to fix this error?

To enter profiles, place your cursor on <ZK>Base selection</> or

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

<ZK>Further restrictions</> and then choose <ZK>Add profiles</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP012 - Attributes and profiles cannot be linked in this way; see long text ?

  The SAP error message CRM_ROUTING_GROUP012 indicates that there is an issue with linking attributes and profiles in the context of CRM routing. This error typically arises when the system detects an inconsistency or an invalid configuration in the routing setup.
  
  Cause:
  
  Incompatible Attributes and Profiles: The attributes you are trying to link to a profile may not be compatible with that profile. This can happen if the attributes are not defined correctly or if they do not match the expected types or formats.
  
  Configuration Issues: There may be a misconfiguration in the routing settings or in the way the profiles and attributes are defined in the system.
  Missing or Incorrect Data: Required data for the attributes or profiles may be missing or incorrectly set up, leading to the inability to link them.
  
  
  Solution:
  
  Check Attribute and Profile Compatibility: Review the attributes and profiles you are trying to link. Ensure that they are compatible and that the