How To Fix CRM_ROUTING_GROUP012 - Attributes and profiles cannot be linked in this way; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 012

• Message text: Attributes and profiles cannot be linked in this way; see long text

What causes this issue?

You tried to specify profiles and attributes together under the same
profile template node, meaning that they would be linked as and
conditions.
However, attributes and profiles can only be linked on an or basis,
that is, you must enter them under separate profile template nodes.

System Response

Error message; processing cannot continue.

How to fix this error?

To enter profiles, place your cursor on <ZK>Base selection</> or

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

<ZK>Further restrictions</> and then choose <ZK>Add profiles</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP012 - Attributes and profiles cannot be linked in this way; see long text ?

  The SAP error message CRM_ROUTING_GROUP012 indicates that there is an issue with linking attributes and profiles in the context of CRM routing. This error typically arises when the system detects an inconsistency or an invalid configuration in the routing setup.
  Cause:
  
  Incompatible Attributes and Profiles: The attributes you are trying to link to a profile may not be compatible with that profile. This can happen if the attributes are not defined correctly or if they do not match the expected types or formats.
  Configuration Issues: There may be a misconfiguration in the routing settings or in the way the profiles and attributes are defined in the system.
  Missing or Incorrect Data: Required data for the attributes or profiles may be missing or incorrectly set up, leading to the inability to link them.
  
  Solution:
  
  Check Attribute and Profile Compatibility: Review the attributes and profiles you are trying to link. Ensure that they are compatible and that the attributes are defined correctly in the system.
  Review Configuration Settings: Go through the configuration settings for routing in your CRM system. Make sure that all necessary settings are correctly configured and that there are no inconsistencies.
  Consult Long Text: The error message suggests checking the long text for more details. This long text may provide specific guidance on what is wrong and how to fix it.
  Data Validation: Validate the data associated with the attributes and profiles. Ensure that all required fields are filled out correctly and that there are no discrepancies.
  SAP Notes and Documentation: Check for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access the relevant CRM order management screens where you can review and adjust the attributes and profiles.
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They can provide more detailed insights based on your specific system configuration and version.
  Testing Changes: After making any changes, ensure to test the routing functionality to confirm that the error has been resolved and that the system behaves as expected.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.