How To Fix CRM_ROUTING_GROUP010 - Select the node "Base selection" or "Additional conditions"

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 010

• Message text: Select the node "Base selection" or "Additional conditions"

What causes this issue?

You are attempting to enter attributes or profiles as selection
criteria for creating routing groups, but you have not specified
whether these conditions are to be under Base selection or Further
restrictions.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Place your cursor on <ZK>Base selection</> or <ZK>Further restrictions
</> and select the profile or attribute you want to specify.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP010 - Select the node "Base selection" or "Additional conditions" ?

  The SAP error message CRM_ROUTING_GROUP010 typically occurs in the context of SAP CRM (Customer Relationship Management) when you are trying to execute a routing or a similar process that requires specific selection criteria. The error indicates that you need to select either the "Base selection" or "Additional conditions" node in the routing configuration.
  Cause:
  The error is caused by the absence of a selection criterion in the routing configuration. The system expects you to define how the routing should behave based on certain conditions, and if these conditions are not specified, it raises this error.
  Solution:
  To resolve this error, follow these steps:
  
  
  Access the Routing Configuration:
  
  Go to the relevant transaction in SAP CRM where you are trying to execute the routing (e.g., transaction CRMD_ORDER for order management).
  
  
  
  Select the Correct Node:
  
  In the routing configuration screen, look for the nodes labeled "Base selection" or "Additional conditions."
  Ensure that you select one of these nodes. This selection is necessary for the system to know which criteria to apply when processing the routing.
  
  
  
  Define Selection Criteria:
  
  If you have selected "Base selection," ensure that you have defined the necessary criteria that will be used as the basis for the routing.
  If you choose "Additional conditions," make sure to specify any additional filters or conditions that should be applied.
  
  
  
  Save Changes:
  
  After making the necessary selections and defining the criteria, save your changes.
  
  
  
  Re-execute the Process:
  
  Try to execute the routing process again to see if the error has been resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on routing configuration and selection criteria.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to your specific CRM module.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to routing configurations.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  
  If the problem persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.