How To Fix CRM_ROUTING_GROUP009 - Attributes and routing groups cannot be linked in this way; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 009

• Message text: Attributes and routing groups cannot be linked in this way; see long text

What causes this issue?

You attempted to combine routing groups and attributes under the same
profile template node, meaning that they would be linked as and
conditions.
However, you can only enter routing groups as exclusion criteria.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

To enter a routing group, place your cursor on the <ZK>Exclude routing
groups</> node. All business partners belonging to this routing group
will then be excluded from the routing group you are creating.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP009 - Attributes and routing groups cannot be linked in this way; see long text ?

  The SAP error message CRM_ROUTING_GROUP009 indicates that there is an issue with linking attributes and routing groups in the SAP CRM system. This error typically arises when there is an inconsistency or misconfiguration in the way attributes are assigned to routing groups.
  Cause:
  
  Incompatible Attributes: The attributes you are trying to link to the routing group may not be compatible with the routing group’s configuration.
  Missing Configuration: The routing group or the attributes may not be properly configured in the system.
  Incorrect Assignment: The attributes may not be assigned correctly to the routing group, leading to a mismatch.
  Data Integrity Issues: There may be underlying data integrity issues in the CRM system that prevent the linking of attributes and routing groups.
  
  Solution:
  
  Check Configuration: Review the configuration of both the routing group and the attributes. Ensure that they are compatible and correctly set up.
  Review Assignment: Verify that the attributes are correctly assigned to the routing group. Make sure that the attributes you are trying to link are intended for use with that specific routing group.
  Consult Documentation: Refer to the SAP documentation or help files for guidance on the specific requirements for linking attributes and routing groups.
  Data Consistency Check: Perform a data consistency check to identify any underlying issues that may be causing the error.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on resolving it.
  Testing: If changes are made, test the configuration in a development or test environment before applying it to production.
  
  Related Information:
  
  Long Text: The long text associated with the error message may provide additional context or specific details about the nature of the problem. It is important to read this text carefully.
  Transaction Codes: You may need to use transaction codes such as CRMD_ORDER or CRMD_ORDERADM_H to access the relevant configuration settings.
  Support: If the issue persists after checking the configuration and assignments, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.