How To Fix CRM_ROUTING_GROUP007 - Business partner &1 does not exist in routing group

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 007

• Message text: Business partner &1 does not exist in routing group

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP007 - Business partner &1 does not exist in routing group ?

  The SAP error message CRM_ROUTING_GROUP007 indicates that a specified business partner does not exist in the routing group. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to perform operations related to routing or service processes that involve business partners.
  Cause:
  
  Non-Existent Business Partner: The business partner specified in the operation does not exist in the system.
  Incorrect Routing Group: The routing group associated with the business partner may not be correctly configured or may not include the specified business partner.
  Data Inconsistency: There may be inconsistencies in the data, such as missing entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to view or access the business partner in the specified routing group.
  
  Solution:
  
  
  Verify Business Partner:
  
  Check if the business partner ID specified in the error message exists in the system. You can do this by navigating to the business partner transaction (e.g., BP) and searching for the ID.
  
  
  
  Check Routing Group Configuration:
  
  Ensure that the business partner is assigned to the correct routing group. You can check the routing group settings in the CRM configuration.
  Navigate to the relevant customizing settings in SPRO (SAP Project Reference Object) to verify the routing group assignments.
  
  
  
  Update or Create Business Partner:
  
  If the business partner does not exist, you may need to create it using the business partner transaction (BP).
  If it exists but is not assigned to the correct routing group, you can update its assignment.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports to identify any data inconsistencies that may be causing the issue.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the business partner and the routing group. This may involve checking user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on routing groups and business partner management.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  BP (Business Partner)
  CRMD_ORDER (CRM Order Management)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solution.