How To Fix CRM_ROUTING_GROUP006 - Duplicate entries exist; these must be removed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 006

• Message text: Duplicate entries exist; these must be removed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP006 - Duplicate entries exist; these must be removed ?

  The SAP error message CRM_ROUTING_GROUP006 indicates that there are duplicate entries in the routing group configuration, which is causing issues in the system. This error typically arises in the context of CRM (Customer Relationship Management) when trying to create or modify routing groups, and it can prevent users from proceeding with their tasks.
  Cause:
  The error is caused by the presence of duplicate entries in the routing group configuration. This can happen due to:
  
  Data Entry Errors: Manual entry of routing groups may lead to unintentional duplicates.
  Data Migration Issues: If data was migrated from another system or from legacy data, duplicates may have been introduced.
  Configuration Errors: Incorrect configuration settings or processes that allow for the creation of duplicate entries.
  
  Solution:
  To resolve the error, you need to identify and remove the duplicate entries from the routing group configuration. Here are the steps to do this:
  
  
  Identify Duplicates:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to view the routing groups.
  You can also use transaction SE16 or SE16N to check the relevant database tables (e.g., CRMD_ROUTING or similar) for duplicate entries.
  
  
  
  Remove Duplicates:
  
  Once you have identified the duplicates, you can either delete the unnecessary entries or modify them to ensure that each entry is unique.
  If you are unsure which entries to delete, consult with your team or refer to documentation to understand the purpose of each entry.
  
  
  
  Check Configuration:
  
  Review the configuration settings in the CRM system to ensure that the processes for creating routing groups are set up correctly to prevent future duplicates.
  
  
  
  Testing:
  
  After making changes, test the routing group functionality to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, SE16, and SE16N for data inspection.
  Documentation: Refer to SAP Help documentation for CRM routing groups to understand the structure and requirements for these entries.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  By following these steps, you should be able to resolve the CRM_ROUTING_GROUP006 error and ensure that your routing group configuration is free of duplicates.