How To Fix CRM_ROUTING_GROUP004 - Routing group selection saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 004

• Message text: Routing group selection saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP004 - Routing group selection saved ?

  The SAP error message "CRM_ROUTING_GROUP004 Routing group selection saved" typically indicates that there is an issue related to the routing group configuration in the SAP Customer Relationship Management (CRM) system. This message usually appears when there is a problem with the routing group assignment or selection process.
  Cause:
  
  Routing Group Configuration: The routing group may not be properly configured in the system. This could be due to missing or incorrect entries in the routing group settings.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the routing group settings.
  Data Inconsistencies: There may be inconsistencies in the data related to the routing group, such as missing master data or incorrect relationships between objects.
  System Errors: There could be temporary system errors or issues with the CRM application that are causing the routing group selection to fail.
  
  Solution:
  
  
  Check Routing Group Configuration:
  
  Navigate to the routing group configuration in the SAP system and verify that all necessary settings are correctly defined.
  Ensure that the routing group is active and properly linked to the relevant business processes.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and modify routing groups.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any missing or incorrect data related to the routing group.
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to inspect the relevant tables.
  
  
  
  System Logs and Traces:
  
  Check the system logs (transaction SLG1) for any error messages or warnings that may provide additional context about the issue.
  If necessary, enable debugging or tracing to gather more information about the error.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide guidance on troubleshooting.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders and CRMD_ORDERADM_H for accessing order administration.
  Documentation: Review SAP documentation related to CRM routing groups and configuration to understand best practices and common pitfalls.
  Community Forums: Engage with SAP community forums or user groups to see if others have encountered similar issues and how they resolved them.
  
  By following these steps, you should be able to identify and resolve the issue related to the "CRM_ROUTING_GROUP004 Routing group selection saved" error message in SAP CRM.