How To Fix CRM_ROUTING_GROUP005 - Error storting data on database; contact Hotline

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 005

• Message text: Error storting data on database; contact Hotline

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP005 - Error storting data on database; contact Hotline ?

  The SAP error message "CRM_ROUTING_GROUP005" typically indicates an issue related to sorting data in the database, which can occur in various contexts within the SAP CRM system. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Database Issues: The error may arise due to problems with the underlying database, such as corruption, lack of space, or performance issues.
  Configuration Errors: Incorrect configuration settings in the CRM system can lead to sorting errors.
  Data Integrity Issues: There may be inconsistencies or corrupt data in the database that prevent proper sorting.
  System Performance: High load on the system or insufficient resources can lead to timeouts or failures during data processing.
  Custom Code: If there are custom developments or enhancements in the CRM system, they might be causing the error.
  
  Solutions:
  
  
  Check Database Health: 
  
  Verify the health of the database. Check for any corruption or issues using database management tools.
  Ensure that there is enough space available in the database.
  
  
  
  Review Configuration: 
  
  Check the configuration settings related to the CRM routing and sorting processes. Ensure they are set up correctly.
  
  
  
  Data Consistency Check: 
  
  Run consistency checks on the data to identify and resolve any integrity issues. This may involve using transaction codes like SE11 or SE16 to inspect the relevant tables.
  
  
  
  Performance Monitoring: 
  
  Monitor system performance to identify any bottlenecks. Use transaction codes like ST03N or SM50 to analyze system load and performance.
  
  
  
  Review Custom Code: 
  
  If there are any custom developments, review the code for potential issues that could lead to sorting errors. Debugging may be necessary to identify the root cause.
  
  
  
  Contact SAP Support: 
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support or your internal IT support team for further assistance. Provide them with detailed information about the error and the context in which it occurred.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. SAP Notes often contain patches or workarounds for known issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes that can help in diagnosing and resolving issues, such as SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log).
  Documentation: Review the official SAP documentation for CRM and database management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the "CRM_ROUTING_GROUP005" error.