How To Fix CRM_ROUTING_GROUP020 - Attribute &1: &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 020

• Message text: Attribute &1: &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP020 - Attribute &1: &2 ?

  The SAP error message CRM_ROUTING_GROUP020 typically indicates an issue related to the routing group in the SAP Customer Relationship Management (CRM) system. The message format usually includes placeholders for specific attributes, which are represented by &1 and &2. 
  Cause:
  The error message CRM_ROUTING_GROUP020 generally occurs due to one of the following reasons:
  
  
  Missing or Incorrect Configuration: The routing group or the attributes associated with it may not be properly configured in the system. This could include missing entries in the routing group table or incorrect settings.
  
  
  Data Inconsistency: There may be inconsistencies in the data related to the routing group, such as invalid or missing values for the specified attributes.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access or modify the routing group settings.
  
  
  System Errors: There could be underlying system issues or bugs that are causing the error to be triggered.
  
  
  Solution:
  To resolve the CRM_ROUTING_GROUP020 error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for routing groups in the SAP CRM system.
  Ensure that the routing group and its attributes are correctly defined and active.
  
  
  
  Validate Data:
  
  Check the data associated with the routing group for any inconsistencies or missing values.
  Ensure that all required fields are filled out correctly.
  
  
  
  Review Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access and modify routing group settings.
  
  
  
  Consult Logs:
  
  Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  SAP Notes and Support:
  
  Search for relevant SAP Notes that may address this specific error message. SAP frequently releases updates and patches that may resolve known issues.
  If the problem persists, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or SPRO to access the relevant configuration settings.
  Documentation: Refer to the SAP Help Portal or the specific documentation for your version of SAP CRM for detailed information on routing groups and their configuration.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the CRM_ROUTING_GROUP020 error and implement a solution.