How To Fix CRM_ROUTING_GROUP021 - Attribute &1: Format &2 is invalid

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 021

• Message text: Attribute &1: Format &2 is invalid

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP021 - Attribute &1: Format &2 is invalid ?

  The SAP error message CRM_ROUTING_GROUP021 indicates that there is an issue with the format of a specific attribute in the context of CRM routing. The message typically states: "Attribute &1: Format &2 is invalid," where &1 represents the attribute name and &2 represents the invalid format.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Incorrect Data Format: The attribute value being processed does not conform to the expected format defined in the system. This could be due to incorrect data entry or data being imported from an external source.
  Configuration Issues: There may be a misconfiguration in the CRM routing settings or in the data model that defines the expected formats for certain attributes.
  Data Type Mismatch: The attribute may be expecting a specific data type (e.g., numeric, date, string) and the provided value does not match this expectation.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Attribute Value:
  
  Identify the attribute (&1) mentioned in the error message.
  Verify the value being passed for this attribute and ensure it adheres to the expected format (&2).
  Correct any discrepancies in the data format.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to CRM routing in the SAP system.
  Ensure that the formats defined for the attributes are correct and align with the data being processed.
  
  
  
  Data Validation:
  
  Implement data validation checks before processing to ensure that all attribute values conform to the expected formats.
  If the data is being imported, ensure that the import process includes validation steps.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the attribute and its expected format.
  This can provide insights into what formats are valid and how to correct any issues.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can trace the execution to see where the error is being triggered and gather more context about the data being processed.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant context.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM routing and data management, such as CRMD_ORDER or CRMD_ORDERADM_H.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.