How To Fix CRM_ROUTING_GROUP023 - Attribute &1: Value &2 contains invalid characters

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 023

• Message text: Attribute &1: Value &2 contains invalid characters

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP023 - Attribute &1: Value &2 contains invalid characters ?

  The SAP error message CRM_ROUTING_GROUP023 indicates that a specific attribute in your CRM system contains invalid characters. This error typically arises when data being processed does not conform to the expected format or character set defined in the system.
  Cause:
  
  Invalid Characters: The value for the specified attribute contains characters that are not allowed. This could include special characters, spaces, or characters outside the defined character set.
  Data Entry Errors: Manual data entry might have introduced invalid characters.
  Data Import Issues: If data is being imported from an external source, the source data may contain invalid characters.
  Configuration Issues: The attribute may have specific constraints or validation rules that are not being met.
  
  Solution:
  
  Identify the Attribute: Check the error message for the specific attribute (&1) and the value (&2) that is causing the issue.
  Review Allowed Characters: Consult the documentation or configuration settings for the attribute to understand what characters are permitted.
  Data Correction:
  
  If the error is due to manual entry, correct the value to remove invalid characters.
  If the error arises from data import, clean the data source to ensure it conforms to the expected format before importing.
  
  
  Validation: Implement validation checks in your data entry or import processes to catch invalid characters before they cause errors.
  Testing: After making corrections, test the changes to ensure that the error no longer occurs.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Use transaction codes like SE11 (Data Dictionary) to check the field definitions and constraints for the attribute in question.
  Debugging: If the issue persists, consider debugging the process to trace where the invalid value is being generated or processed.
  User Training: If manual data entry is a frequent source of errors, consider providing training to users on the correct data formats.
  
  By following these steps, you should be able to resolve the error and prevent it from occurring in the future.