How To Fix CRM_ROUTING_GROUP024 - Attribute &: Interval is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 024

• Message text: Attribute &: Interval is not permitted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP024 - Attribute &: Interval is not permitted ?

  The SAP error message "CRM_ROUTING_GROUP024 Attribute &: Interval is not permitted" typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with the configuration of routing groups or the attributes associated with them. This error indicates that the system has encountered an invalid interval for a specific attribute in the routing configuration.
  Cause:
  
  Invalid Attribute Configuration: The attribute specified in the error message may have been configured incorrectly, leading to an invalid interval being set.
  Data Inconsistency: There may be inconsistencies in the data related to the routing group or the attributes being used.
  Business Rules Violation: The defined business rules for the routing group may not allow for the specified interval, leading to this error.
  Missing or Incorrect Values: The attribute may be missing required values or may have values that do not conform to the expected format or range.
  
  Solution:
  
  
  Check Attribute Configuration:
  
  Go to the configuration settings for the routing group in SAP CRM.
  Verify that the attributes are correctly defined and that the intervals set for these attributes are valid.
  
  
  
  Review Business Rules:
  
  Check the business rules associated with the routing group to ensure that the intervals being used comply with the defined rules.
  
  
  
  Data Validation:
  
  Validate the data being used in the routing process. Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  
  
  Adjust Intervals:
  
  If the intervals are indeed invalid, adjust them to fall within the permitted range as defined in the system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on the attributes and their permitted intervals.
  
  
  
  Testing:
  
  After making changes, test the routing process again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes often provide solutions or workarounds for specific error messages.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing CRM orders or SPRO for accessing the configuration settings.
  Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.