How To Fix CRM_ROUTING_GROUP026 - Routing group does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 026

• Message text: Routing group does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP026 - Routing group does not exist ?

  The SAP error message CRM_ROUTING_GROUP026 indicates that the routing group you are trying to use does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service processes, such as service orders or service requests.
  Cause:
  
  Non-Existent Routing Group: The routing group you are trying to reference has not been created or has been deleted.
  Incorrect Configuration: There may be a configuration issue where the routing group is not properly set up in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the routing group.
  Data Consistency Issues: There may be inconsistencies in the data, such as missing entries in related tables.
  
  Solution:
  
  
  Check Routing Group Configuration:
  
  Go to the transaction code SPRO (SAP Project Reference Object) and navigate to the relevant configuration settings for CRM.
  Ensure that the routing group you are trying to use is defined in the system. You can check this under the relevant section for service management or CRM settings.
  
  
  
  Create or Modify Routing Group:
  
  If the routing group does not exist, you may need to create it. This can typically be done in the same configuration area where you checked for its existence.
  If it exists but is not configured correctly, make the necessary adjustments.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to access the routing group. This can be checked in the user roles and profiles assigned to the user.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports to identify any data issues that may be causing the error. This may involve checking related tables or using transaction codes like SE16 to view table entries.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on routing groups and their configuration.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SE16 (for data browsing), and CRM Order Management transactions.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.