How To Fix CRM_ROUTING_GROUP025 - You may only enter target groups as an exclusion criterion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 025

• Message text: You may only enter target groups as an exclusion criterion

What causes this issue?

You can create a routing group by specifying attributes, profiles and
by excluding business partners belonging to other routing groups.
For this reason, you can only specify routing groups under the node
<ZK>Exclude routing groups</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ROUTING_GROUP025 - You may only enter target groups as an exclusion criterion ?

  The SAP error message CRM_ROUTING_GROUP025 indicates that there is an issue with the way target groups are being used in a selection or filtering context within the SAP CRM system. Specifically, this error occurs when you attempt to use target groups in a manner that is not allowed, such as trying to include them as part of a selection criterion instead of using them as exclusion criteria.
  Cause:
  The error typically arises in scenarios where:
  
  You are trying to include target groups in a selection for a campaign or marketing activity.
  The system expects target groups to be used only as exclusion criteria, meaning you can specify which target groups to exclude from the selection but not to include them.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Your Selection Criteria: Check the selection criteria you are using in your campaign or marketing activity. Ensure that you are not trying to include target groups but rather using them to exclude certain groups from your selection.
  
  
  Modify the Target Group Usage:
  
  If you need to exclude certain target groups, make sure you are using the correct option to specify them as exclusions.
  If you need to include specific customers or leads, consider using other selection criteria that do not involve target groups.
  
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for guidance on how to properly set up target groups in your specific context.
  
  
  Check for System Updates: Ensure that your SAP system is up to date, as there may be patches or updates that address this issue or improve functionality.
  
  
  Seek Help from SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  
  Related Information:
  
  Target Groups in SAP CRM: Target groups are used in SAP CRM for marketing and campaign management. They allow users to segment customers based on various criteria.
  Exclusion Criteria: In marketing campaigns, exclusion criteria are used to filter out certain groups of customers to ensure that they do not receive specific marketing messages or campaigns.
  SAP Notes and Community: Check SAP Notes for any known issues related to this error message, and consider visiting the SAP Community forums for discussions and solutions shared by other users.
  
  By following these steps, you should be able to address the CRM_ROUTING_GROUP025 error and properly configure your target groups in SAP CRM.