How To Fix CRM_ROUTING_GROUP025 - You may only enter target groups as an exclusion criterion

CRM_ROUTING_GROUP025 - Overview

• Message type: E = Error

• Message class: CRM_ROUTING_GROUP -

• Message number: 025

• Message text: You may only enter target groups as an exclusion criterion

What causes this issue?

You can create a routing group by specifying attributes, profiles and
by excluding business partners belonging to other routing groups.
For this reason, you can only specify routing groups under the node
<ZK>Exclude routing groups</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

CRM_ROUTING_GROUP025 - Details

• The SAP error message CRM_ROUTING_GROUP025 indicates that there is an issue with the way target groups are being used in a selection or filtering context within the SAP CRM system. Specifically, this error occurs when you attempt to use target groups in a manner that is not allowed, such as trying to include them as part of a selection criterion instead of using them as exclusion criteria.
  
  Cause:
  The error typically arises in scenarios where:
  
  You are trying to include target groups in a selection for a campaign or marketing activity.
  The system expects target groups to be used only as exclusion criteria, meaning you can specify which target groups to exclude from the selection but not to include them.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Your Selection Criteria: Check the selection criteria you are using in your campaign or marketing activity. Ensure that you are not trying to include target