How To Fix CRM_QUOTATION012 - Header status forbids conversion or copying of quotations

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_QUOTATION - Quotation-related messages

• Message number: 012

• Message text: Header status forbids conversion or copying of quotations

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The quotation item cannot be copied or converted to a sales order.

How to fix this error?

An application status that prevents further processing of the quotation
may need to be deactivated at header level.

Procedure for System Administrators

In the status detail screen for the header, use the status analysis to
determine why the transaction "accept quotation" is not allowed.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_QUOTATION012 - Header status forbids conversion or copying of quotations ?

  The SAP error message CRM_QUOTATION012 indicates that the header status of a quotation prohibits the conversion or copying of that quotation into another document (like an order). This typically occurs when the quotation is in a status that does not allow further processing, such as being in a "completed" or "canceled" state.
  Causes:
  
  Header Status: The quotation may have a status that is set to "completed," "canceled," or any other status that restricts further actions.
  Authorization Issues: The user may not have the necessary permissions to convert or copy the quotation.
  Business Rules: Certain business rules or configurations may prevent the conversion based on the current status of the quotation.
  
  Solutions:
  
  Check Quotation Status: Review the status of the quotation in the system. If it is in a status that prohibits conversion, you may need to change the status or create a new quotation.
  Change Status: If the quotation is in a status that can be changed (e.g., from "completed" to "open"), you may need to revert it to an editable state. This may require specific authorizations.
  User Permissions: Ensure that the user attempting the conversion has the necessary permissions to perform this action. If not, contact your SAP administrator to adjust the permissions.
  Consult Business Rules: Review any business rules or configurations that may be affecting the ability to convert or copy quotations. This may involve consulting with your SAP functional team or business process owners.
  Create a New Quotation: If the existing quotation cannot be converted or copied due to its status, consider creating a new quotation based on the information from the original one.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like CRMD_ORDER to view and manage quotations.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review SAP documentation related to CRM quotations for more detailed information on status management and processing rules.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with your SAP support team for further investigation.