How To Fix CRM_QUOTATION014 - Inquiry status cannot be set (item category not relevant for quotation)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_QUOTATION - Quotation-related messages

• Message number: 014

• Message text: Inquiry status cannot be set (item category not relevant for quotation)

INCLUDE CRM_QUOTATION013 OBJECT DOKU ID NA

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_QUOTATION014 - Inquiry status cannot be set (item category not relevant for quotation) ?

  The SAP error message CRM_QUOTATION014 indicates that there is an issue with setting the inquiry status for a quotation because the item category being used is not relevant for quotations. This typically occurs in the SAP Customer Relationship Management (CRM) module when trying to process a quotation that includes items with an inappropriate item category.
  Cause:
  
  Item Category Configuration: The item category assigned to the line item in the quotation may not be configured to allow for quotation processing. In SAP, item categories determine how items are treated in sales documents, and not all item categories are valid for quotations.
  Document Type Settings: The document type associated with the quotation may not be set up to handle the specific item category.
  Incompatible Item Types: The item type may be incompatible with the quotation process, such as service items or items that are not meant for sales quotations.
  
  Solution:
  
  Check Item Category: Review the item category assigned to the line items in the quotation. Ensure that it is a valid item category for quotations. You can do this by navigating to the item category configuration in the SAP system (Transaction code: VOV4).
  Adjust Document Type Settings: Verify the settings for the document type used in the quotation. Ensure that it allows the item categories you are trying to use. This can be checked in the configuration settings for sales documents (Transaction code: VOTXN).
  Change Item Category: If the item category is indeed not relevant for quotations, consider changing it to a valid item category that is allowed for quotations. This can be done in the item details of the quotation.
  Consult Documentation: Review SAP documentation or consult with your SAP functional consultant to understand the implications of changing item categories and ensure compliance with business processes.
  
  Related Information:
  
  Transaction Codes: 
  
  VOV4 - Maintain Item Categories
  VOTXN - Maintain Sales Document Types
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Testing: After making changes, test the quotation process to ensure that the error is resolved and that the quotation can be processed as expected.
  User Authorization: Ensure that you have the necessary authorizations to make changes to item categories and document types.
  
  By following these steps, you should be able to resolve the error and successfully set the inquiry status for your quotation.