How To Fix CRM_QUOTATION014 - Inquiry status cannot be set (item category not relevant for quotation)

CRM_QUOTATION014 - Overview

• Message type: E = Error

• Message class: CRM_QUOTATION - Quotation-related messages

• Message number: 014

• Message text: Inquiry status cannot be set (item category not relevant for quotation)

INCLUDE CRM_QUOTATION013 OBJECT DOKU ID NA

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message CRM_QUOTATION014 - Inquiry status cannot be set (item category not relevant for quotation) ?

  The SAP error message CRM_QUOTATION014 indicates that there is an issue with setting the inquiry status for a quotation because the item category being used is not relevant for quotations. This typically occurs in the SAP Customer Relationship Management (CRM) module when trying to process a quotation that includes items with an inappropriate item category.
  
  Cause:
  
  Item Category Configuration: The item category assigned to the line item in the quotation may not be configured to allow for quotation processing. In SAP, item categories determine how items are treated in sales documents, and not all item categories are valid for quotations.
  Document Type Settings: The document type associated with the quotation may not be set up to handle the specific item category.
  Incompatible Item Types: The item type may be incompatible with the quotation process, such as service items or items that are not meant for sales quotations.
  
  
  Solution:
  
  Check Item Category: Review the item category assigned