How To Fix CRM_QUOTATION011 - Copying scenario: Status "Quotation accepted" cannot be set

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_QUOTATION - Quotation-related messages

• Message number: 011

• Message text: Copying scenario: Status "Quotation accepted" cannot be set

What causes this issue?

As the status "quotation accepted" cannot be set, it is not possible to
copy the quotation item to a sales order.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

In the status detail screen, use the status analysis to check why the
status "quotation accepted" cannot be set by the system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_QUOTATION011 - Copying scenario: Status "Quotation accepted" cannot be set ?

  The SAP error message CRM_QUOTATION011 indicates that the system is unable to set the status "Quotation accepted" for a quotation due to certain conditions not being met. This error typically arises in the context of the SAP Customer Relationship Management (CRM) module when trying to process a quotation.
  Cause:
  The error can occur due to several reasons, including but not limited to:
  
  Incomplete Data: Required fields or data may be missing in the quotation that is necessary for setting the status to "Quotation accepted."
  Status Management: The current status of the quotation may not allow for it to be changed to "Quotation accepted." For example, if the quotation is already in a status that does not permit acceptance.
  Business Rules: Custom business rules or validations may be preventing the status change based on specific conditions defined in the system.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the quotation.
  Document Flow: There may be related documents (like sales orders or contracts) that are affecting the status change.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Quotation Data: Review the quotation for any missing or incomplete information. Ensure that all mandatory fields are filled out correctly.
  Review Current Status: Check the current status of the quotation. If it is in a status that does not allow for acceptance, you may need to change it to a valid status first.
  Consult Business Rules: If there are custom business rules in place, consult with your SAP functional team or the person responsible for the configuration to understand why the status change is being blocked.
  Authorization Check: Ensure that the user attempting to change the status has the necessary authorizations. You may need to work with your security team to verify this.
  Check Document Flow: Investigate if there are any related documents that might be affecting the status change. Ensure that all related processes are completed or in the correct state.
  Debugging: If the issue persists, consider debugging the process to identify the exact point of failure. This may require technical assistance from an SAP ABAP developer.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to view and manage quotations.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional insights.
  Documentation: Review the SAP Help documentation for CRM quotations to understand the status management and business processes involved.
  
  If the issue continues after following these steps, it may be beneficial to engage with SAP support or your internal SAP support team for further assistance.